Tweet
I gathered some misfires of the brains for you all to enjoy....or cry about. Which-ever.
SC: What time is it? (I could swear that every hotel I have stayed at has a TV Guide channel. If by chance your watch, cell phone, and alarm clock are all wrong I bet the TV Guide channel will tell you the local time...)
SC: This room doesn't exist!!! aka I can't find this room. (When a guest hasn't listened to how to reach our east wing, which magically has their room & a seperate elevator system. They see the first elevators they come to, and take them even though they were told where to go.)\
SC: Where is a snack vending machine?
Me: Take this hallway all the way down *I point*. At the end is a snack machine.
SC: All the way down? (No, please don't listen. I love repeating my simple directions. I realize it's sounds too simple, but I am here to help not confound.)
It's 3am (breakfast is still put away, cold, and breakfast always goes from 6am-10am)
SC: Breakfast ready? Can I get something?
10pm or later we usually don't have our complimentary cookies left. So, basically every time I get on shift.
1am
SC: What, no cookies???
SC: Which floor is 322 on? (the first number indicates the floor location)
SC: Where are the meeting rooms?
Me: At the very end of this *points down hallway* hallway. (Guest gets about half way, comes back.)
SC: Where are the meeting rooms?
Me: *sigh* At the very end of this hallway.
SC: The very end? All of the way down?
Me: Yes. (YES! YOU IDIOT!)
SC: How do I dial out? (all of our phones have face plates that indicate how to do this)
Me: Dial 9
SC: 9?
Me: Yes, dial 9 first, that gets you to an outside line.
SC: Okay! Thanks!
In the same story-line
SC: Our phone is blinking. (read the faceplate sparky)
Me: Okay, dial 700 to retrieve your voicemails.
SC: 700???
Me: Yes...
(call recieved from line outside of hotel)
P: person on phone
Me: Hello (hotel name), thehippie777
P: Well...uh...I got a phone call from there.
Me: Okay, well we have 122 rooms so it could have been from any of those...
P: uh...okay...*click*
More phone fun! (Our hotel is now required before we transfer calls to rooms, to make sure the caller knows the person registered or in the room. This is due to the "tear your room apart cuz the hotel is on fire" type scams where a caller will be transferred to a room without knowing the person in it, and then claim they need to destroy the room to survive.)
P: Hi, I need 222.
Me: Okay, and the name on the room?
P: I don't know...that...
Me: I am sorry, I can not transfer the call unless you know the name on the room.
(at this point people either say okay & hang up or this
P: Is it Sam?
Me: Not according to my computer.
P: Jenny?
Me: No...
P: Foxhound?
Me: No...
P: How about Longfeather?
Me: I do have a Longfeather, but not in that room...
(and I wonder how many aliaes some people have...)
P: Okay, well....I guess I don't know.
Me: You can call the other (our hote) & Suites and see if they are there.
P: There is a (our hotel) & Suites?
Me: Yes...
SC: What time is it? (I could swear that every hotel I have stayed at has a TV Guide channel. If by chance your watch, cell phone, and alarm clock are all wrong I bet the TV Guide channel will tell you the local time...)
SC: This room doesn't exist!!! aka I can't find this room. (When a guest hasn't listened to how to reach our east wing, which magically has their room & a seperate elevator system. They see the first elevators they come to, and take them even though they were told where to go.)\
SC: Where is a snack vending machine?
Me: Take this hallway all the way down *I point*. At the end is a snack machine.
SC: All the way down? (No, please don't listen. I love repeating my simple directions. I realize it's sounds too simple, but I am here to help not confound.)
It's 3am (breakfast is still put away, cold, and breakfast always goes from 6am-10am)
SC: Breakfast ready? Can I get something?
10pm or later we usually don't have our complimentary cookies left. So, basically every time I get on shift.
1am
SC: What, no cookies???
SC: Which floor is 322 on? (the first number indicates the floor location)
SC: Where are the meeting rooms?
Me: At the very end of this *points down hallway* hallway. (Guest gets about half way, comes back.)
SC: Where are the meeting rooms?
Me: *sigh* At the very end of this hallway.
SC: The very end? All of the way down?
Me: Yes. (YES! YOU IDIOT!)
SC: How do I dial out? (all of our phones have face plates that indicate how to do this)
Me: Dial 9
SC: 9?
Me: Yes, dial 9 first, that gets you to an outside line.
SC: Okay! Thanks!
In the same story-line
SC: Our phone is blinking. (read the faceplate sparky)
Me: Okay, dial 700 to retrieve your voicemails.
SC: 700???
Me: Yes...
(call recieved from line outside of hotel)
P: person on phone
Me: Hello (hotel name), thehippie777
P: Well...uh...I got a phone call from there.
Me: Okay, well we have 122 rooms so it could have been from any of those...
P: uh...okay...*click*
More phone fun! (Our hotel is now required before we transfer calls to rooms, to make sure the caller knows the person registered or in the room. This is due to the "tear your room apart cuz the hotel is on fire" type scams where a caller will be transferred to a room without knowing the person in it, and then claim they need to destroy the room to survive.)
P: Hi, I need 222.
Me: Okay, and the name on the room?
P: I don't know...that...
Me: I am sorry, I can not transfer the call unless you know the name on the room.
(at this point people either say okay & hang up or this
P: Is it Sam?
Me: Not according to my computer.
P: Jenny?
Me: No...
P: Foxhound?
Me: No...
P: How about Longfeather?
Me: I do have a Longfeather, but not in that room...
(and I wonder how many aliaes some people have...)
P: Okay, well....I guess I don't know.
Me: You can call the other (our hote) & Suites and see if they are there.
P: There is a (our hotel) & Suites?
Me: Yes...
Comment