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So my in-laws have a fairly strong need for better knives. They're still using the knives they had when they got married (and they have two children old enough to be married themselves...). My husband and I decided to get them the 8" Lee Valley Chef's knife (Thiers-Issard makes them, quite nice, and it's under $100). We put in an online order to be picked up in-store. Unfortunately the store wasn't one of the ones with a separate pick-up desk for pre-paid orders, so this didn't save us a lot of time, but it should ensure that everything's in town when we go to pick up the order, right?
Once we get home, my husband opens up the box for the chef's knife, and discovers that the shape of the blade is odd. As in it isn't any wider than the handle at the base. I grab a measuring tape, and we discover that the blade is longer than it should be. A quick look at the catalogue later, and we discover that they've accidentally given us a 10" tranchelard instead. It's a nice knife, heck it's even more expensive than the one we ordered and paid for, but they already have a knife like that. As far as we can tell, since the box showed a chef's knife, the knife was put into the wrong box, and therefore into the wrong pile of items, and got thrown into our order when it was being made up. It's really the most likely explanation, when you consider that the store had -1 of the items in inventory when we called to ask about this.
We ended up having to drive out to one of the other stores, and really confuse the guy behind the desk who tried to fill out the exchange form. When he noticed that the serial number for what we were returning was the same as what we were getting he blinked, processed what we'd told him, and seemed quite amused.
Hopefully there's no trouble for whoever packed our order, as the knife was mis-boxed in the first place.
Once we get home, my husband opens up the box for the chef's knife, and discovers that the shape of the blade is odd. As in it isn't any wider than the handle at the base. I grab a measuring tape, and we discover that the blade is longer than it should be. A quick look at the catalogue later, and we discover that they've accidentally given us a 10" tranchelard instead. It's a nice knife, heck it's even more expensive than the one we ordered and paid for, but they already have a knife like that. As far as we can tell, since the box showed a chef's knife, the knife was put into the wrong box, and therefore into the wrong pile of items, and got thrown into our order when it was being made up. It's really the most likely explanation, when you consider that the store had -1 of the items in inventory when we called to ask about this.
We ended up having to drive out to one of the other stores, and really confuse the guy behind the desk who tried to fill out the exchange form. When he noticed that the serial number for what we were returning was the same as what we were getting he blinked, processed what we'd told him, and seemed quite amused.
Hopefully there's no trouble for whoever packed our order, as the knife was mis-boxed in the first place.
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