An old (85) year old lady called in today. I asked her to verify the last 4 digits of her Social Security number (for those of you overseas, it's a unique number that we in the states are all assigned for ID, income, and tax paying purposes). Next thing I know, I hear 4 buttons being pressed on her phone.
(mute button to chuckle real quick) "It's okay ma'am, you can just tell me"
(mute button to chuckle real quick) "It's okay ma'am, you can just tell me"


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