Reeeeeaaaalllly? Are you sure???

[Mnemjian]

... are my two least favorite questions to hear when I direct customers to the bookstore that is across the street. It usually goes something like this:

Me: There's another bookstore just across the street. *points*
SC: Really???????
Me: .... yes just across the street there. *pointpointpoint*
SC: WHERE!?!?!?!?!? *walks closer to look* Are you sure?????
Me:
SC: Oh there it is.

Seriously, it is right across the street. People so often ask if I'm sure like I haven't worked across the street from it for four years now.

Along the same line are the large number of people who still ask about a card shop which was down the block that went out of business over two years ago. When I tell them it's gone, an overwhelming majority of people ask the magic questions of annoyance: Reeeeeeeaaaalllllllyyy??? But it used to be here! Are you suuuuuuuuuuure it's gone? YES I AM SURE!!! Why do you ask me a question and don't believe the answer? Go ask somebody else then!

[Exaspera]

"Well darlin', I've never lied to you before!"

[HawaiianShirts]

Yeah, that question bugs me, too. I heard it far too often in retail. I cringed every time somebody asked me, "Are you sure?"

I know what they mean. They're telling me they are questioning my statement's validity. They don't mean "you're an idiot and absolutely wrong." They mean "what you said goes directly against what I think I know, which is why I have difficulty accepting it, and I will deal with that by disbelief."

It's still insulting, though. I had a supervisor ask me that once when I'd reported to him that some warehouse task had been completed. He asked, "Is it really done?" I told him that it was and that I had done it. He asked again, "Are you sure?" I told him that, unless I was hallucinating, yes, it was done, and I was sure because I did it! We had a hard time getting along for a few days after that.

I'm trying not to use that phrase anymore. Whenever I catch myself about to say it (which is about half the time it comes into my mind, at this point), I say instead, "I am incredulous."

[Pagan]

They keep asking because they are under the mistaken impression that if they ask the same question enough times (sometimes even going so far as to reword it), that it will somehow magically change the answer.

[superhotelworker]

Insanity is asking the same question and expecting a different result. - Robin Williams <3

[XCashier]

They keep asking because they are under the mistaken impression that if they ask the same question enough times (sometimes even going so far as to reword it), that it will somehow magically change the answer.

Ohhh, yes. I had to deal with one of those idiots myself a few days ago. I just don't get that mindset. We're not paid to lie to the customer. We don't profit by saying that something is in stock or out of stock when the opposite is true.

"Insanity: doing the same thing over and over again and expecting different results."
-- Albert Einstein

[Captain Trips]

Insanity is asking the same question and expecting a different result. - Robin Williams <3

Welcome to Tech Support!

[Difdi]

KOSH: We have always been here. /KOSH

[Pagan]

KOSH: We have always been here. /KOSH

Until they left the galaxy with the Shadows and the other First Ones....

[Lots42]

... are my two least favorite questions to hear when I direct customers to the bookstore that is across the street. It usually goes something like this:

Me: There's another bookstore just across the street. *points*
SC: Really???????
Me: .... yes just across the street there. *pointpointpoint*
SC: WHERE!?!?!?!?!? *walks closer to look* Are you sure?????
Me:
SC: Oh there it is.

I get the same. Then they do not go.

Please do not ask me for Harry Potter books if you have no intention of buying them.

[Lots42]

It's still insulting, though. I had a supervisor ask me that once when I'd reported to him that some warehouse task had been completed. He asked, "Is it really done?" I told him that it was and that I had done it. He asked again, "Are you sure?" I told him that, unless I was hallucinating, yes, it was done, and I was sure because I did it! We had a hard time getting along for a few days after that.

I wonder if this is somehow related to the customer who hallucinated I had abandoned her. I know she hallucinated this, because she asked me to get the manager to complain about me.

[Mnemjian]

Didn't want to make a whole new thread for the same thing, but I wanted to add:

People who ask for [insanely popular book that everybody wants but nobody wants to pay full price for so they come to the used bookstore to get it so obviously we are almost always sold out]:

SC: Do you have [book]?
Me: Sorry but we're all sold out.
SC: REEEEEAAAALLLLY????

People who ask for a book and are surprised that we do have it:

SC: Do you have [book] in stock]
Me: Yes we do.
SC: REeEeEeEEEEeEEEEaalalalally?!?!?!?!

People who ask what time we're open until and then are surprised that we are open rather late:

SC: What time are you open until?
Me: [time]
SC: Wow, reeeeeeeeeeeeealllllllllllllyyyyyyyyyy!!!!!???? That's late! Are you reaaallyy open that late?