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Is it Coming Through the Phone Line?
I had a customer come in today with their iPhone. They just wanted me to have a look at it because it was acting peculiarly.
So, I go through my normal routine. This is the insanity that followed.
BBC: Brain burped customer
DD: Moi
CW: Coworker
DD: Do you shut it off regularly?
BBC: Of course.
DD: How old is the phone?
BBC: Only a couple of weeks.
DD: Oh, okay. So what's the error?
BBC: It keeps downloading stuff without me telling it to.
DD: Oh, sure, that's just automatic updates. When there's a new update for your phone, it will automatically download that update from the internet. Would you like me to turn automatic updates off?
BBC: ...No, that's not the problem. I just don't understand HOW it's doing that.
DD: It's a factory setting. That's the way your phone arrives, with automatic updates on. It will use your included data, so if you don't want them, you should shut them off. I can do it for you now.
BBC: But we don't HAVE internet at home!
DD: ... I'm sorry?
BBC: We don't have internet at home, I don't understand how it's getting internet.
DD: How the phone is getting internet?
BBC: YES! Is it through the phone line?
DD: ...
What phone line?
BBC: Is the phone calling the internet?
DD: ...Oh. No. The phone is picking up the internet wirelessly. Just like a wireless device.
BBC: But I don't understand, where's the box?
DD: Box?
BBC: The internet box, we don't have internet, where is the box it's picking the internet up from?
DD: ...Um. Coworker?
CW: Yes?
DD: This customer is having problems with his phone. I have to enter this paperwork, can you help him?
CW: Sure!
DD: *RUN FREAKING RUN*
Honestly, the internet box? He kept saying, "Where is the internet coming from?" I had to bite my phone so hard not to reply, "Let me ask you this: Where are your calls coming from?"
DD
So, I go through my normal routine. This is the insanity that followed.
BBC: Brain burped customer
DD: Moi
CW: Coworker
DD: Do you shut it off regularly?
BBC: Of course.
DD: How old is the phone?
BBC: Only a couple of weeks.
DD: Oh, okay. So what's the error?
BBC: It keeps downloading stuff without me telling it to.
DD: Oh, sure, that's just automatic updates. When there's a new update for your phone, it will automatically download that update from the internet. Would you like me to turn automatic updates off?
BBC: ...No, that's not the problem. I just don't understand HOW it's doing that.
DD: It's a factory setting. That's the way your phone arrives, with automatic updates on. It will use your included data, so if you don't want them, you should shut them off. I can do it for you now.
BBC: But we don't HAVE internet at home!
DD: ... I'm sorry?
BBC: We don't have internet at home, I don't understand how it's getting internet.
DD: How the phone is getting internet?
BBC: YES! Is it through the phone line?
DD: ...
What phone line?BBC: Is the phone calling the internet?
DD: ...Oh. No. The phone is picking up the internet wirelessly. Just like a wireless device.
BBC: But I don't understand, where's the box?
DD: Box?
BBC: The internet box, we don't have internet, where is the box it's picking the internet up from?
DD: ...Um. Coworker?
CW: Yes?
DD: This customer is having problems with his phone. I have to enter this paperwork, can you help him?
CW: Sure!
DD: *RUN FREAKING RUN*
Honestly, the internet box? He kept saying, "Where is the internet coming from?" I had to bite my phone so hard not to reply, "Let me ask you this: Where are your calls coming from?"
DD
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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