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This is one of those times where I can safely say I actually enjoyed dealing with this particular customer, even if he did leave feeling like a bit of an idiot.
So this guy walks in with his girlfriend, comes up to our desk and says to me “I have a HP PC with a bit of a problem. You guys do PC repairs, yeah?”
“yeah, we repair computers. Whats up with it?” I ask, noticing the distinct lack of a computer in front of me.
“The bottom CD Drive won’t eject. I think it’s jammed”
Now, as standard, most computers don’t come with a secondary CD/DVD ROM but there’s no saying he hasn’t had one fitted “Okay. You got it with you?” I ask
“Yeah, it’s in the car. I’ll just go get it” off he heads
The girlfriend and I are standing there chatting. Nothing big, the weather, she’s noticed our new uniforms and likes them, She’s sure he’s gone and done something to break the computer but won’t admit it, the usual stuff really.
So Boyfriend comes back with the PC. I was not surprised to find that it wasn’t a HP but rather a Packard Bell. This seems to happen a lot. People confuse Hewlett Packard with Packard Bell and visa versa. Right pain in the arse when you are giving people instructions for doing system recoveries since HP and PB have 2 completely different instructions for the same process.
Anyway, I confirm and say “It’s the bottom drive that’s jammed, yeah?”
“Yeah. The door just won’t open and the button doesn’t feel right”
So okay I pull down the bottom front bezel. What I find does not surprise me, but rather amuses me. “I’ve found the fault. Quite a serious one too”
“Whats wrong?” He asks, peeking around
“You’re losing your mind. There’s no drive there.” I say with a smile
“Youre Ki--…what?!!” he asks with a smile. The girlfriend is already doubled over my counter with laughter
“No drive there. In fact, the blanking plate is still there. There’s NEVER been a second drive in this pc” now I’m starting to laugh too and girlfriend is on the damn floor laughing. Boyfriend is so embarrassed it’s funny even to him
Eventually, after we’ve all calmed down and everyone in the store is looking at us like we’re a bunch of loony toons, he asks how much it will cost to actually fit a secondary drive to the computer
So this guy walks in with his girlfriend, comes up to our desk and says to me “I have a HP PC with a bit of a problem. You guys do PC repairs, yeah?”
“yeah, we repair computers. Whats up with it?” I ask, noticing the distinct lack of a computer in front of me.
“The bottom CD Drive won’t eject. I think it’s jammed”
Now, as standard, most computers don’t come with a secondary CD/DVD ROM but there’s no saying he hasn’t had one fitted “Okay. You got it with you?” I ask
“Yeah, it’s in the car. I’ll just go get it” off he heads
The girlfriend and I are standing there chatting. Nothing big, the weather, she’s noticed our new uniforms and likes them, She’s sure he’s gone and done something to break the computer but won’t admit it, the usual stuff really.
So Boyfriend comes back with the PC. I was not surprised to find that it wasn’t a HP but rather a Packard Bell. This seems to happen a lot. People confuse Hewlett Packard with Packard Bell and visa versa. Right pain in the arse when you are giving people instructions for doing system recoveries since HP and PB have 2 completely different instructions for the same process.
Anyway, I confirm and say “It’s the bottom drive that’s jammed, yeah?”
“Yeah. The door just won’t open and the button doesn’t feel right”
So okay I pull down the bottom front bezel. What I find does not surprise me, but rather amuses me. “I’ve found the fault. Quite a serious one too”
“Whats wrong?” He asks, peeking around
“You’re losing your mind. There’s no drive there.” I say with a smile
“Youre Ki--…what?!!” he asks with a smile. The girlfriend is already doubled over my counter with laughter
“No drive there. In fact, the blanking plate is still there. There’s NEVER been a second drive in this pc” now I’m starting to laugh too and girlfriend is on the damn floor laughing. Boyfriend is so embarrassed it’s funny even to him
Eventually, after we’ve all calmed down and everyone in the store is looking at us like we’re a bunch of loony toons, he asks how much it will cost to actually fit a secondary drive to the computer
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