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Wherein I facepalm into oblivion...

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  • Wherein I facepalm into oblivion...

    While I understand mild confusion when looking for a specific address, not realizing that our whole building is numbered '201', there are suite numbers. Our store just happens to only have the 201 number on it.

    To help combat confusion, we have door signage, and a big white 6' sign on the lower part of the front of our store, and a giant multi-color floormat, all of which says our company name "Little Havana Tobacco, Inc." and our logo on it.

    Yet we get people who come in through the front door, look around and then ask if we're one of the following:

    "Casa Rio", which is a TexMex restaurant two doors down.
    "RedRum", which is the local head-shop, across the street. (this is the most common one I get, to which I have started giving the unsuspecting victims directions to the police station behind us vs. telling them it's across the street. Yeah I am sadistic, what's yer point?)
    "River City Saloon", which is the biker bar next door.

    Ok, so I have gotten a bit used to the lack of attention paid to details with regards to the general public. What scares me most is these people drive cars on the freeway!

    Today, I get the most facepalming-est one thus far.

    The couple come in, look around, and then ask:

    "Is this Courtside Bar & Grill?"

    Courtside is about 100yards down the block, almost right next to the county courthouse.

    I suppose the HUGE humidor filled with high-end cigars, zippo and xikar displays, along with all the other stuff I mentioned to brand ourselves, look just like what you would see in a bar (or headshop).
    "We go through our careers and things happen to us. Those experiences made me what I am."-Thomas Keller

  • #2
    I would've been tempted to answer "Yup!" with a completely straight face & wait for the penny to drop....
    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

    This is Tech Support, not Customer Service.
    What's the difference?
    We're allowed to tell you "no".

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    • #3
      Quoth rose_metal_nz View Post
      I would've been tempted to answer "Yup!" with a completely straight face & wait for the penny to drop....
      I would do this if it were kids looking for the head-shop (thus my sending them to the police station instead of across the street), but if I mess with people who could actually come back and be potential patrons, I would be shooting our business in the bottom of the boat. We are too new to risk a bad reputation. I give our regulars some crap on various issues, but that is because I know them.

      But hey, that's what this site is for, lol...
      "We go through our careers and things happen to us. Those experiences made me what I am."-Thomas Keller

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      • #4
        Quoth FuzzyKitten99 View Post
        "RedRum"
        That's just all sorts of awesome right there ^_^
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

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        • #5
          ... I suspect 'head-shop' is a shop for those who are rumored to partake of marijuana, but I am not certain. Thus, I ask, what is a 'head-shop.' >_>
          "Is it the lie that keeps you sane? Is this the lie that keeps you sane?What is it?Can it be?Ought it to exist?"
          "...and may it be that I cleave to the ugly truth, rather than the beautiful lie..."

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          • #6
            Quoth teh_blumchenkinder View Post
            ... I suspect 'head-shop' is a shop for those who are rumored to partake of marijuana, but I am not certain. Thus, I ask, what is a 'head-shop.' >_>
            you pretty much guessed correctly - you can buy other things there too, but its usually "paraphernalia" to go along with the marijuana - these other things include but are not limited to: t-shirts (in the pot-head theme); incense; cleansing products (so you can pass a piss test) crystals and other "hippy" "New-age" miscellany; toys;
            adult novelty toys; etc etc.
            I am well versed in the "gentle" art of verbal self-defense

            Once is an accident; Twice is coincidence; Thrice is a pattern.

            http://www.gofundme.com/treasurenathanwedding

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            • #7
              TB: exactly. They also tend to sell "detox" products and Vaporizers; they position themselves as being "Tobacconists" (to be perfectly fair, they sell plenty of domestic and exotic tobacco products). It's just that (around here) when you have names like "Herb [opposite of "Export"] Company" or "Rasta Mon Shop" (not quite the real names), you are kinda treading the line on believability >_>
              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
              Acts of Gord – Read it, Learn it, Love it!
              "Our psychic powers only work if the customer has a mind to read." - me

              Comment


              • #8
                These are the same people that don't listen, either. I had one today: He listened to the voicemail greeting that says "Thank you for calling the Dorksville News Classified Advertising Dept. For death notices, press one; for general classiifed ads, press two; for employment ads, press three..." (etc.) And when he got me (in employment div. this week), what was his question?

                "Is this is the Dorksville Athletic Club?"

                Not much in the way of listening skills, there.

                And no, it's not really Dorksville, but it should be...
                When you start at zero, everything's progress.

                Comment


                • #9
                  Now I'm curious, cause I don't frequent head shops But do they sell Hooka supplies as well? That's actually a fun social thing to do and it is legal and doesn't affect your brain.

                  And I like how incense gets lumped into paraphernalia just cause it gets used to mask the smell.
                  https://www.youtube.com/user/HedgeTV
                  Great YouTube channel check it out!

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                  • #10
                    Quoth telecom_goddess View Post
                    Now I'm curious, cause I don't frequent head shops But do they sell Hooka supplies as well? That's actually a fun social thing to do and it is legal and doesn't affect your brain.

                    And I like how incense gets lumped into paraphernalia just cause it gets used to mask the smell.
                    Most head shops will also have a water pipe section. As for how it affects you, that's up to what you're burning.

                    As for the incense, it gets stuffed in there with the other new-agey stuff that a lot of shop keepers believe their hippie-type customers want. All things considered, they're probably not wrong, either.

                    ^-.-^
                    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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                    • #11
                      What is funny is how many of RedRum's "customers" completely miss the giant skull & crossbones as well as red neon flames in their front window as shown below in the first pic.

                      These people walk in the front door to my store, and really, from any angle you enter 2nd & Jackson, I don't know how you not notice their storefront. I included a map, which is second pic. Though the aerial pic is a couple years old, it shows the store location.
                      Attached Files
                      "We go through our careers and things happen to us. Those experiences made me what I am."-Thomas Keller

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                      • #12
                        In Toronto the head shops are pretty unashamed. There's one that has a big marijuana logo and the word Hemp in the shop name. They sell everything but the weed itself, so it's legal.

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