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  • Wrong motel

    CW was taking a call from someone who insisted we had a guest at our motel who was not here. I could only hear half the conversation.

    CW: "No, he's not registered here....no, that room is registered to another guest...yes, I am serious....no, that room is also registered to someone else....that person is not registered here...."

    A few times, CW would hold the receiver away and roll her eyes while whoever was on the other end ranted at her.

    Eventually I heard CW say the following: "No, this is [our city]...yes, that would be the problem then. We are not [city on the other side of the state]. Yes, try calling them. Good day."

    Apparently, the person they were trying to reach was at [our motel brand] in [city on other end of the state]. They spent a good five minutes ranting at CW for nothing. CW was laughing about it when she hung up the phone; she found it hilarious! (And yes, CW did say "Thank you for calling [motel] [city]" when she answered the phone!)

    Bonus:

    CW yesterday took a call from someone asking how far we were from Washington DC. I noticed then that someone took my Post-it I had taped to the edge of the desk with the mileage on it down, so I Googled our distance to the White House again and reposted the figure. We're 2839 miles away from the White House, by road. (At least monthly, if not weekly, we get someone calling us in Washington State trying to find lodging near Washington DC.)
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

  • #2
    Quoth bhskittykatt View Post
    We're 2839 miles away from the White House, by road.
    Wow. That means you're only 2834 miles away from where I live. I'll call before I drop in for a visit.
    "I don't have to be petty. The Universe does that for me."

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    • #3
      I knew it was too much to hope for---that people would begin to understand the difference between Washington, DC and the state of Washington....
      When you start at zero, everything's progress.

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      • #4
        Quoth Ironclad Alibi View Post
        Wow. That means you're only 2834 miles away from where I live. I'll call before I drop in for a visit.
        That's nothing...we're a mere 6000 miles or so away from you...& we'll call 1st BEFORE visiting too!

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        • #5
          Quoth lineswine View Post
          That's nothing...we're a mere 6000 miles or so away from you...& we'll call 1st BEFORE visiting too!
          Well next summer anybody is welcome to drop in for tea and a chat when we are in Amsterdam for a week. I made the decision from now on whenever we plan on visiting somewhere for more than a couple days we are renting a flat. I hate depending on restaurant food all the time, and it gives us room for dinner/tea guests.
          EVE Online: 99% of the time you sit around waiting for something to happen, but that 1% of action is what hooks people like crack, you don't get interviewed by the BBC for a WoW raid.

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          • #6
            That's nothing... almost every night I get a call from someone who booked a hotel in the wrong COUNTRY! Sometimes even non-refundable reservations. D'OH!

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            • #7
              I have a theory on how this might happen... Is it possible custy's are ringing a 800 number and/or 3rd party & being put thru to you guys?
              ... or am I just giving them too much credit
              Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

              This is Tech Support, not Customer Service.
              What's the difference?
              We're allowed to tell you "no".

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              • #8
                Quoth rose_metal_nz View Post
                I have a theory on how this might happen... Is it possible custy's are ringing a 800 number and/or 3rd party & being put thru to you guys?
                ... or am I just giving them too much credit
                I am familiar with a particular case where a guest wanted Mt Vernon, WA, and the res center booked them a room for Mt Vernon, VA. However, that was a rare exception to the rule. If they're calling the 800 number, then that number is going to take care of any reservation arrangements. No, the phone calls we get are guests calling us directly.

                We are the first to pop up in the motel directory under "Washington", so I think they just find "Washington" and call the first number they see. They don't flip back far enough to "Washington DC".

                The fact that our town shares a name with another town on the east coast I'm sure doesn't help matters, either.
                Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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