There are three emergency code words we all must know. I won't go into too much detail for the same reason we try to avoid using the actual names of the places we work. But when one of these emergencies occurs, we say "Code A, location" three times.
I was returning shopping carts when a man came in and asked where the you aisle was. After telling him, I asked him if he needed a shopping cart. He stops and turns around, then begins wobbling for a bit after which he falls to the floor.
I quickly go for my radio, but my mind goes blank on which of the "Codes" I have to us. Thankfully a coworker was there and I quickly asked him which the right one was. When he confirmed it, I called.
Me: Code B, location, Code B, location Code B, location. *To the man* Are you okay, sir?
The man was just a little shaken, but he said he was fine and he got back up. It took him a few seconds to get to his feet. The coworker I asked for the code was still there and puzzled, I looked around. I had definitely heard my voice over the other radios, but no one was there yet. I know it's a big store, but I was surprised to see the front end supervisor standing not two feet away, turning around and acting surprised that I was even there, much less that I was helping the man climb to his feet.
Me: *to coworker* Um... I just called a Code B, right? You heard me.
Coworker: *Just as puzzled* Yeah, I heard you.
Finally three managers seem to appear out of nowhere. I offered to get the man an electronic cart, because I was concerend he'd fall again and as I was going to get the cart, I saw another manager (we have a ton of management in this store an I can't go into too much detail about who is what, again, obfuscation) standing beside the doors and I nearly panicked.
See, a Code A would be for a missing child. In a Code A, someone is supposed to stand by the door and wait for further instructions. I blanked again for a moment as I worried if I had called the wrong emergency word. Fortunately three more managers came through the door as they were just arriving from some Corporate meeting or whatever.
Anyway, the man was fine, except for some brusing on his arm where he fell. He went about his shopping day and I didn't hear anything more on the subject.
A: I hope I'm quicker to respond in the event that it's a much bigger emergency than it turned out to be.
B: I sure as hell hope the response time from everyone involved is much quicker next time.
I was returning shopping carts when a man came in and asked where the you aisle was. After telling him, I asked him if he needed a shopping cart. He stops and turns around, then begins wobbling for a bit after which he falls to the floor.
I quickly go for my radio, but my mind goes blank on which of the "Codes" I have to us. Thankfully a coworker was there and I quickly asked him which the right one was. When he confirmed it, I called.
Me: Code B, location, Code B, location Code B, location. *To the man* Are you okay, sir?
The man was just a little shaken, but he said he was fine and he got back up. It took him a few seconds to get to his feet. The coworker I asked for the code was still there and puzzled, I looked around. I had definitely heard my voice over the other radios, but no one was there yet. I know it's a big store, but I was surprised to see the front end supervisor standing not two feet away, turning around and acting surprised that I was even there, much less that I was helping the man climb to his feet.
Me: *to coworker* Um... I just called a Code B, right? You heard me.
Coworker: *Just as puzzled* Yeah, I heard you.
Finally three managers seem to appear out of nowhere. I offered to get the man an electronic cart, because I was concerend he'd fall again and as I was going to get the cart, I saw another manager (we have a ton of management in this store an I can't go into too much detail about who is what, again, obfuscation) standing beside the doors and I nearly panicked.
See, a Code A would be for a missing child. In a Code A, someone is supposed to stand by the door and wait for further instructions. I blanked again for a moment as I worried if I had called the wrong emergency word. Fortunately three more managers came through the door as they were just arriving from some Corporate meeting or whatever.
Anyway, the man was fine, except for some brusing on his arm where he fell. He went about his shopping day and I didn't hear anything more on the subject.
A: I hope I'm quicker to respond in the event that it's a much bigger emergency than it turned out to be.
B: I sure as hell hope the response time from everyone involved is much quicker next time.





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