I don't work in retail anymore (yay!) so am getting out all my stories from when I still there that I didn't post.
The lane for queuing and the direction people should queue in was clearly marked. We tried to make this even clearer by having staff man the tills closest to the front of the queue. But there would always be a customer who somehow managed to miss this and would end up standing at the wrong end getting ignored because we didn't realise they were queuing.
But one lady sticks in my mind. There was a queue of about six people, all stood in the right place. So where does Stupid Lady (SL) stand? Of course, she stands at the wrong end. I'm not sure when she realised but all I heard was my coworker saying, "The queue actually starts at that end." I looked up and see SL had come up the CW's till, bypassing all the other people who were waiting, saying, "But I've been stood here! I didn't know the queue was that end!" In this voice like it couldn't possibly be her fault that she didn't pay attention to her surroundings
Then she started trying to argue with CW to let her queue-jump and be served next because she had been waiting, even though she had been waiting in the wrong place. CW stood her ground and was trying to get her to go to the back of the queue, but the customer at the front took pity on SL and let her go first.
The lane for queuing and the direction people should queue in was clearly marked. We tried to make this even clearer by having staff man the tills closest to the front of the queue. But there would always be a customer who somehow managed to miss this and would end up standing at the wrong end getting ignored because we didn't realise they were queuing.
But one lady sticks in my mind. There was a queue of about six people, all stood in the right place. So where does Stupid Lady (SL) stand? Of course, she stands at the wrong end. I'm not sure when she realised but all I heard was my coworker saying, "The queue actually starts at that end." I looked up and see SL had come up the CW's till, bypassing all the other people who were waiting, saying, "But I've been stood here! I didn't know the queue was that end!" In this voice like it couldn't possibly be her fault that she didn't pay attention to her surroundings

Then she started trying to argue with CW to let her queue-jump and be served next because she had been waiting, even though she had been waiting in the wrong place. CW stood her ground and was trying to get her to go to the back of the queue, but the customer at the front took pity on SL and let her go first.

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- where someone jumps forward to defend someone else, usually a boy defending a girl (usually an attention whore/Drama Queen, get it? {
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