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Wherein I royally screw the pooch.
I rang a customer up. Total ends up being about $250 (tons of stuff). She hands me a Visa gift card for $20. No problem--I just have to enter the amount of the card, hit "charge" and then customer will pay the difference. I, however, instinctually hit "cash" (I almost never have to put a certain amount other than the total on a charge purchase) instead of "charge." I immediately started to panic, and then realized that I had no option but to void out the entire sale. After that I had two options--re-ring everything, or key everything in by hand. I opted to key everything in. It takes a while, but at least I can go in the order of the receipt and make sure that everything was rung up properly. Customer had a coupon, and I gave her an additional one in hopes that it would at least partially compensate for my carelessness.
I'm just eternally grateful that the customer was awesome. Not once did she whine, complain, make rude comments, or even act annoyed. This woman was a saint--when I was done with everything she told me that mistakes happen and that it wasn't a problem, and as she was about to leave she told me to hang in there, and that she understands the holiday season is difficult for everyone.
So I feel that the customer either a) used to work in retail herself or b) is the ghost of human kindness. At any rate, she made a catastrophe much easier. The kicker? The only sucky people involved were the people behind her in line who whined when I told them to move to another register. So I'm only assuming that they *wanted* to stand in my line for five to ten minutes while I re-rung everything in lieu of moving to a cashier with no line. There's just no pleasing some people.
I'm just eternally grateful that the customer was awesome. Not once did she whine, complain, make rude comments, or even act annoyed. This woman was a saint--when I was done with everything she told me that mistakes happen and that it wasn't a problem, and as she was about to leave she told me to hang in there, and that she understands the holiday season is difficult for everyone.
So I feel that the customer either a) used to work in retail herself or b) is the ghost of human kindness. At any rate, she made a catastrophe much easier. The kicker? The only sucky people involved were the people behind her in line who whined when I told them to move to another register. So I'm only assuming that they *wanted* to stand in my line for five to ten minutes while I re-rung everything in lieu of moving to a cashier with no line. There's just no pleasing some people.
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