I really put my foot in it...

[Linda]

So I was serving a lady the other day, collecting her dry cleaning. We shall call her Mrs T.
Me is, well, me.
L is one of my staff who served Mr T when he dropped off his items, and who is now stood behind Mrs T stocking a shelf. She also goes round in circles a bit and doesn't say anything straight out - lets you work it out for yourself.

Although Mrs T may sound sucky, she definitely wasn't. It's all in the tone of voice sometimes, and she was lovely. We also banter a lot with our customers. Expecially our regulars.

<hands over dry cleaning>
Me: There you go Mrs T. <smile> That'll be....
Mrs T: Thanks! Bye! <turns to walk away>
Me: Oh! Mrs T - that hasn't been paid for yet! <smile again>
Mrs T: <rolls eyes and laughs> Oh I'm always doing that here!
Me: Oh don't worry about it - happens all the time. <laughing> But we've got really good security and they'd have you back here for shoplifting like a shot had you wandered off without giving us your cash!

Now I'm the only one still laughing...

L has gone pale and is waving at me franticly. Mrs T also went slightly pale, laughed nervously, paid and said goodbye.

Me: L? What's up? What the hell happened?!
L: That was Mrs T wasn't it?
Me: Yee-eess....??
L: Well, her husband is Mr T...
Me: Annnd....?? (I seriously have no clue where this is going at this point)
L: Well, he dropped off last week when you were off. It's the guy who can't come and collect his own cleaning any more...
Me: <penny drops>

When Mr T dropped off his cleaning last week, he was being watched by our security.
He was shoplifting.

[Slytovhand]

But we've got really good security and they'd have you back here for shoplifting like a shot had you wandered off without giving us your cash!

... "but you'd know all about that, wouldn't you?"

meh - don't worry about it. It was appropriate that she'd be embarrassed about it...