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Last night my boyfriend and I stopped in a Dunkin' Donuts for a smoothie. Now, first off, the menu was weird. For the drink I wanted, it was listed Reg. 16oz [price], lrg. [price] then 32oz. [price]. There was no oz listing for the lrg, and no size reference for the 32oz., and as this was the first time I was ordering from the Baskin Robbins section I just figured it was one of those weird places that list Reg., Lrg. and X-Lrg. rather then using small, med, lrg.
But whatever, I ordered, asking for a large, specifically saying large as that is how it was listed on the menu.
So, the guy fills up a cup, brings it over, and starts to charge me $2 more then what it says on the menu. I politely point to the menu and he takes off a dollar, making it the price of the 32oz cup. Now, I can't eye measure for shit, so I didn't realize that he'd actually made a 32oz cup, so I point out that the price is still a dollar too high for the large.
He then proceeds to look EVERYWHERE on the menu other then were I'm ordering from trying to figure out what I mean, apparently assuming I'm something of an idiot and that I'm looking at the wrong prices, until I spell it out for him what exactly the pricing says.
(Now, as I recall the event, I understand that people sometimes gets things confused, but he appeared to know that the menu was wrong and just went with the "Well, customer must be mistaken" theory damned fast.)
THEN he understands what I mean and informs me that that is a smaller cup and I inform him that that is what I ordered, to which he responded to by telling me that no, it's not what I ordered even though the damned menu lists lrg and the 32oz as separate.
Now, I get that the menu may be listed wrong, but he appeared, as I said before, to have known the menu was wrong as he didn't seem surprised at the way the drink was listed when he finally got what I meant. And yet, knowing the menu is set up wrong, he still expected me, for some reason, to know that Lrg. wasn't really large, but medium and that the 32oz. was in fact large because I can apparently read his mind.
He then proceeded to explain to me (or try...
) that what I really wanted was a medium.
Now, I try not to be an entitlement whore, but when the menu says something in a certain way, and I'm careful to order something as the menu says it, I expect the damned server to know what I mean, even if the damned menu is wrong, and I don't believe it should be my job, as the customer, to have to learn how to understand that the menu may say one thing, but it really means something completely different.
So, I cut him off and (loudly) asked why he, or someone else changes the menu to say what it means ('cause, really, if I wanted to have to decipher everything something says in order for it to make sense, I'd still be dating girls
)
Somewhere in there, I called the guy a dumbass, and he called the menu a dumbass.
In the end, he refused to sell me the drink that he now had to throw out. So in the end, I was out nothing and he was out 32oz of smoothie. Gee, I wonder who really suffered there
I ended up going to 711 and got a Jolly Rancher, Sour Watermelon slurpee made of love for half the price and none of the aggravation.
But whatever, I ordered, asking for a large, specifically saying large as that is how it was listed on the menu.
So, the guy fills up a cup, brings it over, and starts to charge me $2 more then what it says on the menu. I politely point to the menu and he takes off a dollar, making it the price of the 32oz cup. Now, I can't eye measure for shit, so I didn't realize that he'd actually made a 32oz cup, so I point out that the price is still a dollar too high for the large.
He then proceeds to look EVERYWHERE on the menu other then were I'm ordering from trying to figure out what I mean, apparently assuming I'm something of an idiot and that I'm looking at the wrong prices, until I spell it out for him what exactly the pricing says.
(Now, as I recall the event, I understand that people sometimes gets things confused, but he appeared to know that the menu was wrong and just went with the "Well, customer must be mistaken" theory damned fast.)
THEN he understands what I mean and informs me that that is a smaller cup and I inform him that that is what I ordered, to which he responded to by telling me that no, it's not what I ordered even though the damned menu lists lrg and the 32oz as separate.
Now, I get that the menu may be listed wrong, but he appeared, as I said before, to have known the menu was wrong as he didn't seem surprised at the way the drink was listed when he finally got what I meant. And yet, knowing the menu is set up wrong, he still expected me, for some reason, to know that Lrg. wasn't really large, but medium and that the 32oz. was in fact large because I can apparently read his mind.
He then proceeded to explain to me (or try...
) that what I really wanted was a medium.Now, I try not to be an entitlement whore, but when the menu says something in a certain way, and I'm careful to order something as the menu says it, I expect the damned server to know what I mean, even if the damned menu is wrong, and I don't believe it should be my job, as the customer, to have to learn how to understand that the menu may say one thing, but it really means something completely different.
So, I cut him off and (loudly) asked why he, or someone else changes the menu to say what it means ('cause, really, if I wanted to have to decipher everything something says in order for it to make sense, I'd still be dating girls
)Somewhere in there, I called the guy a dumbass, and he called the menu a dumbass.
In the end, he refused to sell me the drink that he now had to throw out. So in the end, I was out nothing and he was out 32oz of smoothie. Gee, I wonder who really suffered there
I ended up going to 711 and got a Jolly Rancher, Sour Watermelon slurpee made of love for half the price and none of the aggravation.
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