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The previous day I was having a really hard time with a customer showing her the screen repeatedely that the item that was double scanned was taken off. She keeps asking me why there's three of the item up on the screen and that she didn't buy three of them. I have to explain and re-explain that it's 1+1-1=1. Two are of the scan, one is of the void of it.
Anyway, on to my mistake.
The next day I think the same thing is happening. I'm in a sarcastic fake-happy mood and this time when I call the super over, I was actually wrong and somehow missed the fact that I actually scanned the item three times and only took off one (the third scan wasn't on the screen, but two of them and the void were). So in my fake-happy (but could pass as genuine happy to strangers) I say something like, "Oh! I see now." The customer rolls her eyes and makes "I told you so" gestures at me. I say something like, "Coolies, ok." I never did apologize 'cause she left so fast. Later I did feel bad. But at least the customer finally gets how we feel sometimes? Nah. But I could wish.
It's happened, it's over with. I've learned from then on to always print out the current item-list, not stare at the screen.
Anyway, on to my mistake.
The next day I think the same thing is happening. I'm in a sarcastic fake-happy mood and this time when I call the super over, I was actually wrong and somehow missed the fact that I actually scanned the item three times and only took off one (the third scan wasn't on the screen, but two of them and the void were). So in my fake-happy (but could pass as genuine happy to strangers) I say something like, "Oh! I see now." The customer rolls her eyes and makes "I told you so" gestures at me. I say something like, "Coolies, ok." I never did apologize 'cause she left so fast. Later I did feel bad. But at least the customer finally gets how we feel sometimes? Nah. But I could wish.
It's happened, it's over with. I've learned from then on to always print out the current item-list, not stare at the screen.
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