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  • #1

    That can't be right..

    One time I was checking someone out and hit the total button and I see some huge number (somewhere in the thousands maybe more) and I say "That can't be right". Now granted I have had orders pretty high. One time I was supervising and had to override the system for payment on a $3000 order (of groceries no joke). But his person didn't buy much. So I go through the order. Turns out when tried to punch in the PLU for Bananas (4011) I also hit the "00" button and the Drug department button by accident. oopsie. Course I had to get a supervisor cause the system want void something that expensive without an override...yikes need to be more careful...
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  • #2
    Mistakes happen, at least you caught it and got it fixed in a professional manner. Good work.
    ...WHY DO YOU TEMPT WHAT LITTLE FAITH IN HUMANITY I HAVE!?! -- Kalga
    And I want a pony for Christmas but neither of us is getting what we want OK! What you are asking is impossible. -- Wicked Lexi

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    • #3
      Just this Tuesday I was manually inputting a shirt for 5.00 and I rung up 500.00. But the 0s didn't show up for a sec, so I pressed it two more times and hit enter. Turns out it was just chugging.

      The customers eyes got this wide: O_O and he said "I don't want it for that much..."

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      • #4
        My store's system works in such a way that if you use the multiple quantity key and scan the next item without hitting 'Enter' it reads the SKU as the quantity.
        I've hit the total and had 6-digit amounts.
        I usually just turn the screen towards the customer and say, "Okay, that will be 546,740 dollars. Cash or credit card?"
        Which inevitably gets a laugh while I fix the total.
        Fortunately we can back into the transaction by using the using the F8/Void key stepping through each step until we hit the error.
        "What did you have for breakfast this morning? Carnation Instant Bitch?"
        -Eric Foreman That 70's Show

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        • #5
          For awhile we had to input a customer's zip code at the start of a sale. (I thank all that is holy that we no longer have to do that).

          Some of our items are 'price required', making us input a price when they're scanned.

          One day I wasn't paying attention, and entered a customer's zipcode as the price. Tried to charge the poor woman $803.03 for her clearance lipstick.

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          • #6
            At least the customer hadn't already swiped their credit card.

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            • #7
              I charged a customers credit card £20,000 one day for a duvet clean (£20.00) - hit the 0 twice, then a 00. AND it went through. I had to refund the guy £19,980 because we were too busy making small talk (me and the customer) that neither of us noticed.
              Funny though - he's always paid cash ever since, and has grinned and winked at me when handing it over...

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              • #8
                Quoth Nephy View Post
                One day I wasn't paying attention, and entered a customer's zipcode as the price. Tried to charge the poor woman $803.03 for her clearance lipstick.
                I did something like that once. Ours was a ridiculousy outdated setup, even back then, and we had to key in the price rather than scan it or enter any sort of code.

                One time, I keyed in the price, and then accidentally hit the zero key. Charged some poor guy $81 for a box of dog biscuits.
                Sometimes life is altered.
                Break from the ropes your hands are tied.
                Uneasy with confrontation.
                Won't turn out right. Can't turn out right

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                • #9
                  Quoth Linda View Post
                  I charged a customers credit card £20,000 one day for a duvet clean (£20.00) - hit the 0 twice, then a 00. AND it went through. I had to refund the guy £19,980 because we were too busy making small talk (me and the customer) that neither of us noticed.
                  Funny though - he's always paid cash ever since, and has grinned and winked at me when handing it over...
                  LMAO

                  Guy has a $50k limit ?!?!?
                  Otaku

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                  • #10
                    I'm so carefull with what I type into the card machine these days, once charged a guy 30p for his room. Had to apologise as I charged him again for another £299.70.
                    Campaign for Xmas workplace sanity

                    If you start off with the premise that the general public are stupid and work up from there you will be fine, and occasionally supprised.

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                    • #11
                      Quoth prb View Post
                      LMAO

                      Guy has a $50k limit ?!?!?
                      Guy banks with Coutts, the Queens bank. You need something like £250,000 in cash before they let you walk through the door!

                      My card machine's gone screwy at the minute and is putting random zeros in. Caught most of them thankfully!

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