One of my mistakes

[aurelemsrealm]

I was working day shift Sunday. We're not allowed to sell beer before noon on Sundays. Sunday mornings are usually dreadfully slow, especially if the manager decides to leave early after finishing her paperwork. So, fast forward to the beer thirty rush. It's about 12:30, and I get a customer who wants to sell $60 worth of ones to consolidate his wallet. I agree to it because we can always use extra ones by Sunday since the banks are closed. However, I have a few customers waiting in line behind him, and don't want to hold them up. I ask him to wait while I get them. He counts his money as I whittle the line down. Then, I start bundling the ones into $20 piles and paper clipping them as I go. I bundle the first $40, and give him two $20 bills for them. I bundle the last $20, and another customer comes up. I quickly put all the money into my drawer to wait on the other customer who has just come to the counter. The guy who sold me the ones comes back a few minutes later telling me he is $20 short. I thought I had given him the remaining $20. So, I tell him I will pull the drawer to verify it, and switch to the other register. So, he says he will come back later. Sure enough, the first drawer was a little more than $20 over. I call the manager to notify her of my mistake, and she says she'll keep a watch when she returns to work Monday. The customer has not yet come back for his $20, and it's been several days now. I would know him if I saw him, and would prefer that either I or the manager gives it back to him ourselves so that I know he got it, and can't come back later and say he didn't. I feel bad that I slipped up like that because I try to be careful and deliberate with the money going in and out of the register. At the same time, it puzzles me that the customer never returned to get the money. I mean, I would if I knew I was out $20. The manager told me that everything else balanced for that day. I guess I should have gotten his contact information, but I really figured he'd be back by shift close at the latest.

[bean]

I goofed for the first time on a cash back debit transaction the other day.

Customer wanted $25 cash back, I was also juggling the phone and the register. I saw "xx.xx, with $25.00 cash back" pop up on my screen and verbally confirmed it with the customer, and asked them to confirm it on the card reader.

My mind just... blanked, and I finished bagging their order, closed the drawer, and handed them the receipt.

Thankfully the customer came back a couple of minutes later and politely informed me "Hey I think you forgot to give me my cash back". I immediately went DOH and told him I'd get it as soon as my drawer opened (I was in the middle of a transaction and couldn't open it), and apologized several times.

That would have been the first time I'd have been off by a significant amount. I gave him his $25, my drawer was 5 cents over that day.

[Hobbs]

I'm glad my store doesn't do cash-back. That would annoy me to no end.