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OK, I 
up really bad today... as much as I hate to say it, thank God it was on a test call where all that is going to happen is that it will be a low score on my record rather than fracking up a real call.
DU: I want a VCO (voice carry over)
Me: (Please provide me with your phone number so we may connect your phone first.)
DU: 555-555-5555
Me: (Thank you, your phone is now being connected.)
Me: [Dialing]
Me: [Ringing 1...]
Me: (2...)
(DU picks up)
Me: (You are now connected)
Me: [What 10-digit number would you like to connect to?]
DU: 555-444-4444
Me: [Dialing]
Me: [Ringing 1...]
Me: (2...)
HU: Hello (note, I'm dictating this into the program to type out to the deaf user).
DU and HU talk (note, on VCO the deaf user speaks for themself, I only have to relay the hearing user's side)
About a minute into it I hear from the deaf user...
DU: Smiley, you forgot to mute the softphone, we can hear you speaking into the dictation software, please ensure that you remember to mute the softphone.
oh yeah... did I mention, on VCO unless otherwise instructed we are to never allow the hearing user that we are on the line.
up really bad today... as much as I hate to say it, thank God it was on a test call where all that is going to happen is that it will be a low score on my record rather than fracking up a real call.DU: I want a VCO (voice carry over)
Me: (Please provide me with your phone number so we may connect your phone first.)
DU: 555-555-5555
Me: (Thank you, your phone is now being connected.)
Me: [Dialing]
Me: [Ringing 1...]
Me: (2...)
(DU picks up)
Me: (You are now connected)
Me: [What 10-digit number would you like to connect to?]
DU: 555-444-4444
Me: [Dialing]
Me: [Ringing 1...]
Me: (2...)
HU: Hello (note, I'm dictating this into the program to type out to the deaf user).
DU and HU talk (note, on VCO the deaf user speaks for themself, I only have to relay the hearing user's side)
About a minute into it I hear from the deaf user...
DU: Smiley, you forgot to mute the softphone, we can hear you speaking into the dictation software, please ensure that you remember to mute the softphone.
oh yeah... did I mention, on VCO unless otherwise instructed we are to never allow the hearing user that we are on the line.