Oops I am Myself Sucky

[TelephoneAngel]

Very very embarrassed about this!

me - gives corporate greeting
customer - hello?hello, is someone there?
me - hello, how can i help you?
customer - is anyone there?
me shouting - yes, how can I help you?

Continue for another few times of the same, I am beginning to wonder if customer is being deliberately sucky since I can hear him clearly, there is no crackle on the phone.

finally I realise I have accidently pressed the mute button. I had meant to press the increase sound button since I had trouble hearing the previous customer, the two buttons are one under the other. Not surprisingly as I have muted myself, the Customer can't hear me.

I unmute the customer, apologise for not being able to hear him, continue with call very sheepishly.

[Cookie]

There's a difference between being sucky, and making an honest mistake. I'd say this one was the latter. You fixed it and apologized. This is where you say "oops!" and carry on.

[iradney]

Moved to Oops. as it was an honest mistake

[r2cagle]

Oops... I've done that myself .

Why they have to make phones with buttons so close to each other, I have no idea.??

[PepperElf]

sometimes i do that when i'm on skype and websurfing
click the space bar in place of "page down" and forget i'm on the skype window instead and just muted the call.

=)

[Julesy]

There's a difference between being sucky, and making an honest mistake. I'd say this one was the latter. You fixed it and apologized. This is where you say "oops!" and carry on.

That's true. Sucky is only when you try to blame other people for your mistakes.

[craftmafia]

At my store the hold and hangup buttons are right next to each other. There's been a few times where I accidently hung up on customers. Don't worry, silly mistakes like that happen to everyone!

[Darkforge]

At my store the hold and hangup buttons are right next to each other. There's been a few times where I accidently hung up on customers. Don't worry, silly mistakes like that happen to everyone!

oh, i've done that far too often