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Well, normally I handle SCO just fine. I mean, I've been a cashier for years, and I know the SCO system has to weigh each item before you can scan another. God forbid if you try to tell it "Not bagging" for more than 1 item. If you're bringing your own bags, you're completely screwed - you're better off just dropping your scanned items in the "bagging area" then loading your cart after you've paid.
I noticed a hell of a deal at the local Tom Thumb a few weeks ago. 50% off tag on a Kashi serial that was already on sale, bringing it WAY below what I normally pay even with my employee discount. It wound up being under $1.50 w/discount, it's normally $4 or so at my own store. Nowhere near out of date, that store just decided to drop the line.
At my store, we normally put a new barcode over an old one if it can't be changed easily. I scanned the 50% one and the SCO flipped out and immediately paged for a mgr.
She came over after a minute (tied up with someone who couldn't understand BARCODES GO TOWARD LASER BEAM), asked how I scanned it. She said in the future, scan the original UPC first, THEN the 50% off UPC, but even then it would still page for a supervisor to override it anyway.
Makes enough sense, and being SCO, makes more sense. But it held up the line a little bit. *sigh*
Comedy part: I asked for cash back on the transaction and it spat out an error about the vault door being open. I looked back at the poor FES, she came over and saw the message, swiped her "supervisor" barcode, then KICKED the front of the machine and it started spitting out my change. I had a good laugh about that one. It stopped halfway through my change, she kicked it again and I got the rest.
Good job NCR. Fujitsu SCOs aren't any better either. If anything, if you even sneeze near a Fujitsu SCO it flips its shit and says you've placed unauthorized items on the scale. Remove all you want, still says overweight. The more you remove, the more the poor SCO operator has to fix....
Every time I run produce through the SCO I wind up with several people watching me because *gasp* I've memorized all the common produce PLUs! A couple of times they asked how I knew them, I pointed at <competitor's hat> on my head and said I was a cashier there, but this store is on my way home and still open after my store closes. I'm now on a first name basis with most of the frontend of that store.
edit: The truly impressive folks I've dealt with at competing stores always get emails to corporate for me about how much they rock. A few have figured out it was me.
I noticed a hell of a deal at the local Tom Thumb a few weeks ago. 50% off tag on a Kashi serial that was already on sale, bringing it WAY below what I normally pay even with my employee discount. It wound up being under $1.50 w/discount, it's normally $4 or so at my own store. Nowhere near out of date, that store just decided to drop the line.
At my store, we normally put a new barcode over an old one if it can't be changed easily. I scanned the 50% one and the SCO flipped out and immediately paged for a mgr.
She came over after a minute (tied up with someone who couldn't understand BARCODES GO TOWARD LASER BEAM), asked how I scanned it. She said in the future, scan the original UPC first, THEN the 50% off UPC, but even then it would still page for a supervisor to override it anyway.
Makes enough sense, and being SCO, makes more sense. But it held up the line a little bit. *sigh*
Comedy part: I asked for cash back on the transaction and it spat out an error about the vault door being open. I looked back at the poor FES, she came over and saw the message, swiped her "supervisor" barcode, then KICKED the front of the machine and it started spitting out my change. I had a good laugh about that one. It stopped halfway through my change, she kicked it again and I got the rest.
Good job NCR. Fujitsu SCOs aren't any better either. If anything, if you even sneeze near a Fujitsu SCO it flips its shit and says you've placed unauthorized items on the scale. Remove all you want, still says overweight. The more you remove, the more the poor SCO operator has to fix....
Every time I run produce through the SCO I wind up with several people watching me because *gasp* I've memorized all the common produce PLUs! A couple of times they asked how I knew them, I pointed at <competitor's hat> on my head and said I was a cashier there, but this store is on my way home and still open after my store closes. I'm now on a first name basis with most of the frontend of that store.
edit: The truly impressive folks I've dealt with at competing stores always get emails to corporate for me about how much they rock. A few have figured out it was me.
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