Contractor rage

[Sarcastro]

The company I work for decided to hire contractors to take customer service calls. They're paid less and have no benefits so we're slowly being replaced whenever someone quits or gets fired. The problem with them is that they suck and 10% of my calls are related to cleaning up their messes or explaining to a customer that they were given wrong information. That's annoying enough but they started promoting them above my position. I've had to explain to some of these "managers" how to do their jobs or what they would have to look for. A while back a customer was sent to our corporate office to make a payment by these other contractors. The corporate office does not take payments. So I explain the situation to the customer and get him over to a manager to get the problem resolved. The manager the system automatically got me to was a contractor who asked me what the corporate office was. Oh just the place where your pay checks get signed noobie! After explaining everything to this person who out ranks me I transfer the customer. Luckily I hold on to the account number and passed it on to my immediate supervisor who called the guy back and resolved the problem because he got nowhere with that other manager. Damn that's annoying. I'm glad our company decided to cut corners, piss off our customers and make my job more complicated so that our CEO can make more money in one bonus check than I would make if I worked at this job for 440 years. I'm petty and did the math.

[Andara Bledin]

Stop helping the people who have been promoted over you, except as absolutely necessary to keep your job.

Keep logs of everything you pass up the line and keep your supervisor appraised of what's going on.

If everyone helps the contractors to suck less, it'll take that much longer for it to be realized that contractors in phone customer service are usually a very bad idea and cost more than they make up in salaries.

^-.-^

[Sarcastro]

Usually if the customer is of the sucky variety then I'll do just enough to not fail the call if I'm audited. If that's the case then they can get the most inept contractor rep they could pull out of special ed that day. If the customer is actually nice or if they have a legitimate gripe then I'll do everything I can to help them out. But yeah, all their mistakes are forwarded to my supervisor. And my supervisor totally agrees that they suck. And upper management is aware of this but it's hard to convince the guys making the decisions up top seeing their net worth go up. Now they can upgrade their solid gold yachts to solid platinum yachts. I know what you're saying. A solid platinum yacht would be extremely dense and would sink like, well, like a solid platinum yacht. But not if you're rich enough. Apparently you can buy off the laws of physics of hydrodynamics.

But their sucktitude is the stuff of legends at my call center. We're all sick of it but it's just another annoyance our company decides to throw at us.

[EricKei]

Well, solid, pure gold is pretty damn heavy, too, and it has the added bonus of being really soft (for metal)! ^_^

I can think of one way that might "help"...See to it that you "accidentally" have the customer on the line when you speak to these "contractor supervisors" so that the clients can hear just how smart these guys really are...