Wow... this series of events just got everything wrong, and why, yes, it was ALL ME!
Guy tries to buy stuffs on a register... card keeps declining, no particularly good reason... he asks me to charge half on one card, and half on another... I set up the first half, works just fine, all of his cards continue to decline for the other half...
He asks me if I can hold the transaction while he goes to figure out what's going on with his cards... I try to suspend the order, and it just tells me 'NO!' but gives no explanation why... so I call Ex Bitch over, and she eventually just refunds the cash the guy put in (I didn't notice him doing this, but it was on his transaction, no debates about that...) and tells me to just put the register on hold until he comes back.
Meanwhile, a different customer entirely brings me a cart of stuff he wants to buy, but tells me he forgot his wallet out in the car, can I hold the purchase for him? "Sure... it'll be back here..." Guy runs off.
I think nothing about either of them until guy 2 comes back, and I recognize him, but I mistake him for guy 1... and have him finish paying for the 'suspended' transaction...
He comments that the items on his register don't look like "what he bought..."
I go ... and recognize him properly that time... and *face palm* and take him over to guest service, where Ex Bitch is helping out, and fill her in, and say we need to refund at least the part this guy paid, and check him out for this other stuff...
That gets done, guy 1 returns, and tries to use his cards AGAIN... still no go, I refund the cash he put in and actually give it to him directly this time, instead of hanging on to it... and he says it should be fixed, but wanders off again...
Still later, guy 1 returns AGAIN and finally gets everything to work properly.
Guy tries to buy stuffs on a register... card keeps declining, no particularly good reason... he asks me to charge half on one card, and half on another... I set up the first half, works just fine, all of his cards continue to decline for the other half...
He asks me if I can hold the transaction while he goes to figure out what's going on with his cards... I try to suspend the order, and it just tells me 'NO!' but gives no explanation why... so I call Ex Bitch over, and she eventually just refunds the cash the guy put in (I didn't notice him doing this, but it was on his transaction, no debates about that...) and tells me to just put the register on hold until he comes back.
Meanwhile, a different customer entirely brings me a cart of stuff he wants to buy, but tells me he forgot his wallet out in the car, can I hold the purchase for him? "Sure... it'll be back here..." Guy runs off.
I think nothing about either of them until guy 2 comes back, and I recognize him, but I mistake him for guy 1... and have him finish paying for the 'suspended' transaction...
He comments that the items on his register don't look like "what he bought..."
I go ... and recognize him properly that time... and *face palm* and take him over to guest service, where Ex Bitch is helping out, and fill her in, and say we need to refund at least the part this guy paid, and check him out for this other stuff...
That gets done, guy 1 returns, and tries to use his cards AGAIN... still no go, I refund the cash he put in and actually give it to him directly this time, instead of hanging on to it... and he says it should be fixed, but wanders off again...
Still later, guy 1 returns AGAIN and finally gets everything to work properly.
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