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I have been working at a different location since last week covering for the usual cashier, who is on her 2 week vacation. I was told by the cashier that everyone has to pay for their parking or get it validated. This happened in front of the supervisor I will mention later in this post.
When I was hired, I signed paperwork stating that I understand that I cannot give free or discounted parking to any customer.
The location I am working at is different. Last week I dealt with a customer whose parking fee is $5.00. He told me that he works for x company and that he should not have to pay for his parking. I let him know that he either has to pay for his parking or get it validated. So he called his supervisor and told him that he is being told that he has to pay for his parking. Afte getting off the phone, he told me that he was working with the property management company. I told him that the property management company has to validate his parking. He then called the property management company. After ending the call, the exit gate went up. He got out for free. There is a cashier report that I have to fill out every day. There is a section at the bottom of that report for any comments. I explained what happened.
I got a phone call yesterday at work from the supervisor who is over several properties, including this location. She works for my employer. My employer manages those properties. She told me that this particular location wants good customer service and if anyone does not want to pay, get their name and phone number and let them out.
Why did this have to happen? How am I supposed to do my job?
When I was hired, I signed paperwork stating that I understand that I cannot give free or discounted parking to any customer.
The location I am working at is different. Last week I dealt with a customer whose parking fee is $5.00. He told me that he works for x company and that he should not have to pay for his parking. I let him know that he either has to pay for his parking or get it validated. So he called his supervisor and told him that he is being told that he has to pay for his parking. Afte getting off the phone, he told me that he was working with the property management company. I told him that the property management company has to validate his parking. He then called the property management company. After ending the call, the exit gate went up. He got out for free. There is a cashier report that I have to fill out every day. There is a section at the bottom of that report for any comments. I explained what happened.
I got a phone call yesterday at work from the supervisor who is over several properties, including this location. She works for my employer. My employer manages those properties. She told me that this particular location wants good customer service and if anyone does not want to pay, get their name and phone number and let them out.
Why did this have to happen? How am I supposed to do my job?
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