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My dad reminded me of our most stupid question we'd ever gotten from a customer EVER. Our unloading dock in the back had a very short ramp. It's meant for trucks and loading/unloading heavy products that customers brought in. It's just the right height that the tail gate of your normal sized pickup would just rest on the edge of the bay.
I warn customers of this as I do their paperwork and tags for their products. The customer is responsible for backing their trucks up and lowering the tail gates. This customer was picking up a lawn tractor.
SC: So how to do I get my mower into my vehicle?
Me: After you head towards the exit, hang a left and go to the back of the building. We're the first bay. You'll be required to back your vehicle (or trailer) up to the dock. Once you're the correct distance, lower the tailgate or put the ramps onto the dock and the tech back there will help you load your tractor.
SC: Tailgate? Ramps? I don't have either of those things! I'm in a CAR!!!
Me: (Abort, Retry, Fail? FAIL) I don't think your lawn tractor is going to fit in a car, especially not the 46 inch deck sized. I'd recommend borrowing a pickup or at least a vehicle that can tow a trailer to get this.
SC: No one told me I'd need a bigger vehicle! Can I borrow one of your vans?
(Yeah, this idiot just asked to borrow a company van. I give 'em a little credit for a possible BSOD on their part too)
Me: Sir, with the amount of equipment our vans hold, there is no way a tractor of this size is gonna fit in there. Heck, the van here today is so packed that you couldn't fit a push mower in it. (Lawn and Garden's spare van)
SC: Can I make a phone call, please?
Me: Sure. Press 9 and then dial the number you need. (pushes the counter's phone into reach)
SC calls the actual owner.* Turns out SC was renting the property and the owner would mow the grass. The SC had made some.. adjustments to the land and neglected to tell the owner. The adjustments were not visible, (due to grass + it being a huge hole) and when the owner hit it, it bent the steering arm and axle of the tractor. Owner had a service contract on the tractor, but told us that it was his customer's abuse and that the customer would be required to pay it as part of the rental agreement, as the SC created the hole without approval from the owner.
The thing the owner neglected to mention to the SC was that it was a lawn tractor.. not a lawn mower. I was going to say he probably thought the SC might have realized it, due to the fact that the rental had at least 5 acres of grass to go with it, but I think owner was just pissed off that badly.
Still... asking if you could borrow a company van?! *falls over laughing* You had to work for the company to even RIDE in one. I know, because I road in one for at least three years with Dad!
* The real owner could authorize a third party to pick up their equipment. All we needed was a name and that the person had to have a valid ID as well as a valid form of payment if necessary. It would be noted on the work order and life would go on.
I warn customers of this as I do their paperwork and tags for their products. The customer is responsible for backing their trucks up and lowering the tail gates. This customer was picking up a lawn tractor.
SC: So how to do I get my mower into my vehicle?
Me: After you head towards the exit, hang a left and go to the back of the building. We're the first bay. You'll be required to back your vehicle (or trailer) up to the dock. Once you're the correct distance, lower the tailgate or put the ramps onto the dock and the tech back there will help you load your tractor.
SC: Tailgate? Ramps? I don't have either of those things! I'm in a CAR!!!
Me: (Abort, Retry, Fail? FAIL) I don't think your lawn tractor is going to fit in a car, especially not the 46 inch deck sized. I'd recommend borrowing a pickup or at least a vehicle that can tow a trailer to get this.
SC: No one told me I'd need a bigger vehicle! Can I borrow one of your vans?
(Yeah, this idiot just asked to borrow a company van. I give 'em a little credit for a possible BSOD on their part too)
Me: Sir, with the amount of equipment our vans hold, there is no way a tractor of this size is gonna fit in there. Heck, the van here today is so packed that you couldn't fit a push mower in it. (Lawn and Garden's spare van)
SC: Can I make a phone call, please?
Me: Sure. Press 9 and then dial the number you need. (pushes the counter's phone into reach)
SC calls the actual owner.* Turns out SC was renting the property and the owner would mow the grass. The SC had made some.. adjustments to the land and neglected to tell the owner. The adjustments were not visible, (due to grass + it being a huge hole) and when the owner hit it, it bent the steering arm and axle of the tractor. Owner had a service contract on the tractor, but told us that it was his customer's abuse and that the customer would be required to pay it as part of the rental agreement, as the SC created the hole without approval from the owner.
The thing the owner neglected to mention to the SC was that it was a lawn tractor.. not a lawn mower. I was going to say he probably thought the SC might have realized it, due to the fact that the rental had at least 5 acres of grass to go with it, but I think owner was just pissed off that badly.
Still... asking if you could borrow a company van?! *falls over laughing* You had to work for the company to even RIDE in one. I know, because I road in one for at least three years with Dad!
* The real owner could authorize a third party to pick up their equipment. All we needed was a name and that the person had to have a valid ID as well as a valid form of payment if necessary. It would be noted on the work order and life would go on.
A... a what?
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