...And in this case, I really think they shouldn't worry at all.
My organization is undergoing 'change'. We have a new CEO who wants to try something different. Apparently, customers hate being transferred. So now we're going to have 'one stop' agents who are assigned certain customers and handle them from stop to finish. It's an... interesting idea. Not sure how it's going to work out. Not sure I like it because I don't even know how to use my own TV, nor do I care to. Really, I cherish my ignorance of certain things. I cringe at the thought of learning tech support.
Anyway. Recently, I spoke to my manager about it and he said I shouldn't worry about layoffs. I'm like, of course not... from the sounds of it, they want us to be SUPER AGENTS! That's going to be hard enough for onshore agents but it'll be worse for international ones. They tend to be less competent in general although in the past, one of our other areas has given them a run for their money. *cough* Quebec *cough* I said to my manager, I'm not worried about layoffs. I am, however, very worried that my job might start to suck. If that happens I'll dust of the ol' resume and start applying for internal postings. Heck, I might even make more money if I get one. The only reason I'm not now is that I like my job. If that changes well, why not?
Ah, change...
My organization is undergoing 'change'. We have a new CEO who wants to try something different. Apparently, customers hate being transferred. So now we're going to have 'one stop' agents who are assigned certain customers and handle them from stop to finish. It's an... interesting idea. Not sure how it's going to work out. Not sure I like it because I don't even know how to use my own TV, nor do I care to. Really, I cherish my ignorance of certain things. I cringe at the thought of learning tech support.
Anyway. Recently, I spoke to my manager about it and he said I shouldn't worry about layoffs. I'm like, of course not... from the sounds of it, they want us to be SUPER AGENTS! That's going to be hard enough for onshore agents but it'll be worse for international ones. They tend to be less competent in general although in the past, one of our other areas has given them a run for their money. *cough* Quebec *cough* I said to my manager, I'm not worried about layoffs. I am, however, very worried that my job might start to suck. If that happens I'll dust of the ol' resume and start applying for internal postings. Heck, I might even make more money if I get one. The only reason I'm not now is that I like my job. If that changes well, why not?
Ah, change...
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