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I was going to separate these out into two separate threads, but thought it would be better for continuity if I told about what happened yesterday (Saturday) in one spot.
I got to work around 3 pm that day, was scheduled 3-10. Around 3:45, this couple comes up to me, wanting to apply for the credit card our store has. I tell the woman (she was the one that asked me) that I could do it, but it was my first one ever, so I'd be learning at the same time. So we go to my register and I start the credit application process (we can do it right at the register). I got everything started okay, and gave her the information she needed, because she had to press a button that she received and read the terms and stuff.
It was going to be in her name, but when it came time to get the DL to go onto the account (that's what we use when they want to use the card right after they apply and get approved) she couldn't get hers out, so her husband got his out. So we continued the rest of everything in his name. I did make one mistake with the credit application process, in which I was supposed to swipe a credit card to capture the name, but I accidentally did the DL instead. So we had to start over agian, which wasn't that big of a deal.
Cut to the credit application being completed and them being approved. They want to use their new credit line on this 19" LCD monitor. So I ring that up, and do everything the card they showed me said: ring up the items, total it out, press the credit key, and then type in the DL number. I did that, and it was denied. I tried it a few more times, and it didnt work like it was supposed to. (It always has before)
So then I called a CSM over (guess where I work!) and he couldnt get it to go either. So he called a manager over (W). W kept trying it too, and told the CSM to call the 1-800 number on the piece of paper that printed off giving information about their credit card and credit line. The CSM does that, and comes back...
The service center was closed! So W (he's an awesome manager) said that if they want to come back the next day, he'd give them an extra 10% off of the monitor for the trouble. They agreed to that. I don't mind that he did that; they were extremely patient people and super nice. I think they deserved it for that; a lot of other people would be pissy and scream at us for that. I think that's why he did it too...
So they had to abort that transaction for me, and they had other things they wanted to buy (they just wanted that monitor on the credit line).
So that whole thing took until 4, about. Around 4:25, I hear a page for an accident over the intercom. The night CSM's took off to the aisle that they needed help in.
I couldn't help but laugh when I heard the next page: "If there is any associate or customer in the store that speaks Spanish, please come to the chemical aisle." I started laughing because we don't have a very big population of people who speak Spanish, if at all. It was just amusing because of that fact.
But then it wasn't so amusing. Around 4:35, there was a guy running with a CSM to the back of the store...and then I saw 4 more guys come in too, and they all had gear. Then I saw an ambulance outside. They took a woman out on a stretcher around 4:50.
It was only later that I was in the break room, wondering what happened. I was on my lunch, when a co-worker asked the lady that first paged the accident what happened. That lady's story: She walked by the aisle, and saw a blue spot on the floor, and it looked liek someone slipped in it. She said that the spot was sort of dry, like someone tried to mop it up and just left and didn't finish it. She saw a woman sitting on the ground, with pointy high heeled shoes. She didn't know what happened, so she paged the accident call.
The girl who asked about it said that the theory goign around the store is that she (and the people she was with) poured something there themselves and pretended to slip in it to sue the store. (This theory is gaining credibility actually, because I had to talk to a manager today, and I overheard him talking a bit to the LP guy...and that guy said that there was a woman in the aisle peering around to see if there were any associates around...that's all I heard until they started getting quieter cause they saw me there lol...and of course, that could be for an isolated incident)..
But that was a weird 2 hours.
I got to work around 3 pm that day, was scheduled 3-10. Around 3:45, this couple comes up to me, wanting to apply for the credit card our store has. I tell the woman (she was the one that asked me) that I could do it, but it was my first one ever, so I'd be learning at the same time. So we go to my register and I start the credit application process (we can do it right at the register). I got everything started okay, and gave her the information she needed, because she had to press a button that she received and read the terms and stuff.
It was going to be in her name, but when it came time to get the DL to go onto the account (that's what we use when they want to use the card right after they apply and get approved) she couldn't get hers out, so her husband got his out. So we continued the rest of everything in his name. I did make one mistake with the credit application process, in which I was supposed to swipe a credit card to capture the name, but I accidentally did the DL instead. So we had to start over agian, which wasn't that big of a deal.
Cut to the credit application being completed and them being approved. They want to use their new credit line on this 19" LCD monitor. So I ring that up, and do everything the card they showed me said: ring up the items, total it out, press the credit key, and then type in the DL number. I did that, and it was denied. I tried it a few more times, and it didnt work like it was supposed to. (It always has before)
So then I called a CSM over (guess where I work!) and he couldnt get it to go either. So he called a manager over (W). W kept trying it too, and told the CSM to call the 1-800 number on the piece of paper that printed off giving information about their credit card and credit line. The CSM does that, and comes back...
The service center was closed! So W (he's an awesome manager) said that if they want to come back the next day, he'd give them an extra 10% off of the monitor for the trouble. They agreed to that. I don't mind that he did that; they were extremely patient people and super nice. I think they deserved it for that; a lot of other people would be pissy and scream at us for that. I think that's why he did it too...
So they had to abort that transaction for me, and they had other things they wanted to buy (they just wanted that monitor on the credit line).
So that whole thing took until 4, about. Around 4:25, I hear a page for an accident over the intercom. The night CSM's took off to the aisle that they needed help in.
I couldn't help but laugh when I heard the next page: "If there is any associate or customer in the store that speaks Spanish, please come to the chemical aisle." I started laughing because we don't have a very big population of people who speak Spanish, if at all. It was just amusing because of that fact.
But then it wasn't so amusing. Around 4:35, there was a guy running with a CSM to the back of the store...and then I saw 4 more guys come in too, and they all had gear. Then I saw an ambulance outside. They took a woman out on a stretcher around 4:50.
It was only later that I was in the break room, wondering what happened. I was on my lunch, when a co-worker asked the lady that first paged the accident what happened. That lady's story: She walked by the aisle, and saw a blue spot on the floor, and it looked liek someone slipped in it. She said that the spot was sort of dry, like someone tried to mop it up and just left and didn't finish it. She saw a woman sitting on the ground, with pointy high heeled shoes. She didn't know what happened, so she paged the accident call.
The girl who asked about it said that the theory goign around the store is that she (and the people she was with) poured something there themselves and pretended to slip in it to sue the store. (This theory is gaining credibility actually, because I had to talk to a manager today, and I overheard him talking a bit to the LP guy...and that guy said that there was a woman in the aisle peering around to see if there were any associates around...that's all I heard until they started getting quieter cause they saw me there lol...and of course, that could be for an isolated incident)..
But that was a weird 2 hours.