Quoth Becks
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I don't have an attitude problem. You have a perception problem.
My LiveJournal
A page we can all agree with!
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"Hello. My Name is cashier. Corporate requires me to ask your name. May I have your Name. Hope you are having a great day."
All run together quickly in a happy happy tone. (yes literally cashier). The customers with a sense of humor will reply with something like 'my name is customer' and everyone except corporate idiots will be happy
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For a long time I wore a blank nametag. No one noticed for ages, I can't even remember when I got one with my name on it.
We haven't been told to introduce ourselves and ask the customer's name, yet. I think our store has worse issues to deal with first. I can say that it a disaster waiting to happen. Why would anyone think this would work? The way to make customers happy is to have more employees to help them, educating the employees so they can actually answer questions, and having a better selection of products. Oh wait. I see it. Those things all cost money, and telling employees to ask a customer's name is free!Replace anger management with stupidity management.
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Quoth XCashier View Postwe have a metric shit-ton (I think that's the scientific measurement)
Quoth Becks View PostI'm wondering...how many places ask for customers' names. I know {day job} does, for handing out orders. Starbucks, too.
Or maybe they give a fake one. There was a story on this very site about a woman who did that at Starbucks, but wasn't paying attention. She used a pseudonym when she ordered her drink. When it came, she never picked it up, because her name wasn't called.
Then, when she went to ask about it, she's like, "Oh, I just didn't want to use my real name."Skilled programmers aren't cheap. Cheap programmers aren't skilled.
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Quoth mjrOr maybe they give a fake one.
I even have a regular customer that I give a different name to every day, and I let him know what it is. We did it in front of the DM yesterday.Unseen but seeing
oh dear, now they're masquerading as sane-KiaKat
There isn't enough interpretive dance in the workplace these days-Irv
3rd shift needs love, too
RIP, mo bhrionglóid
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Quoth mjrHonestly, I could see this making customers uncomfortable. They may not want to give their names.
Or maybe they give a fake one. There was a story on this very site about a woman who did that at Starbucks, but wasn't paying attention. She used a pseudonym when she ordered her drink. When it came, she never picked it up, because her name wasn't called.
Then, when she went to ask about it, she's like, "Oh, I just didn't want to use my real name.""Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit
"Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77
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My mom always just gives the first letter of her name, but that's a real name (Kay) so it works out. People always pronounce her name wrong, or get confused, so this is just easier all around. My name is easy, so that's not a problem. I've known guys who will give a plain name (John, Mike, etc) because their names aren't common in this country. It's not like it really matters. It's not like the barista or hostess are going to become your best friend. That's the problem with corporate trying to make things super personal. It's just not going to happen in a 30 second transaction.
There are a few regulars at work who I've learned their names. But that didn't happen the first second or even fifth time I helped them. And there are people I've helped just as many times that I don't know, because it's not my job to become everyone's friend. If they just want us to memorize names to fake a personal relationship then oh crap. I know Green Mermaid really wants their employees to do that, and I'll admit that when I was a more frequent customer it was kinda neat that the barista knew my drink. But I don't kid myself that it was because I was special.Replace anger management with stupidity management.
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Quoth notalwaysright View PostI've known guys who will give a plain name (John, Mike, etc)...“There are two novels that can change a bookish fourteen-year old’s life: The Lord of the Rings and Atlas Shrugged.
One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world.
The other, of course, involves orcs." -- John Rogers
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Quoth EricKei View PostProbably. I am envisioning Manglement's response to a complain about it now...
M> "Well, that's not my problem! Just get that stock out on the floor!"
XC> "Sir, we don't have ROOM for it on the floor because so much excess was ordered; we've already filled up the tops of the racks..."
M> "Just Figure it out!"
XC>
Of course, there are delivery screw ups that happen on rare occasion. Such as getting half a pallet (or skid) or dairy items that were labeled for another store. Somehow this wasn't caught until the truck was unloaded at OUR store, and half a pallet (or skid) of products that was marked for OUR store was stacked ON TOP of the half pallet for the other store. Those drugs they were smoking must have been some good shit . . .the two store numbers (ours and the destination store's) weren't even remotely close.
Coach Smith (our dairy guy, who sadly will be leaving us this coming week) had to keep the half pallet sitting in his cooler until another truck could be dispatched for the DC (which is about 1 hr. 45 minutes away from us near the Corporate Office, which is a good half hour from Charlotte.) And that truck showed up after lunchtime the same day.
All because somebody couldn't be bothered to double check before the pallet left, it took several hours and several manhours (not to mention trucker hours) to correct.Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)
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Quoth Argabarga View Post"My Name is not pronounceable by your under evolved human tongues"
As for cashiers introducing themselves and asking my name---that's dumb as well as creepy.When you start at zero, everything's progress.
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OMG, you're Bruce Wayne????“There are two novels that can change a bookish fourteen-year old’s life: The Lord of the Rings and Atlas Shrugged.
One is a childish fantasy that often engenders a lifelong obsession with its unbelievable heroes, leading to an emotionally stunted, socially crippled adulthood, unable to deal with the real world.
The other, of course, involves orcs." -- John Rogers
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