We have a supplier that we regularly purchase about $10,000-$12,000 a month from. I put an order in last Monday, was confirmed delivery for last Thursday. It never showed up. I called and was told there was a note beside the computer, but not in the schedule calendar, it was being put in now, and would be delivered first thing Monday. First thing Monday comes and goes, no delivery. I call again, I'm told that our account was frozen.
Transfer me to someone else, they look over account tell me we have an outstanding partial invoice from May for $141.75. Everything else is up to date. Our account manager says she doesn't have any outstanding amounts.
I ask if we can we get a copy of that invoice and an account statement for the last six months emailed to us so we can try to figure it out? No, the A/R clerk is off for the week and no one else knows how to do that.
It's $141, can we just get this delivery and solve the problem with the A/R clerk when he returns next week? No, the computer automatically rejected our order when our overdue account hit 100 days, there is no way to get our order shipped.
Can we just pay $141 on account with a VISA and get our account unlocked, then deal with the invoicing when the A/R clerk returns? No, they don't accept credit cards, only cheque, and even if they did no one but the A/R clerk can process it to get the account active again.
Can we speak with anyone else higher up about this and make an exception to try to get our order shipped this week? No, they can't pass the phone up for clients with overdue accounts.
Per boss' instructions we found a new supplier, who shipped an order and it got here this morning. $150,000 a year account gone over $141 for a week. Sometimes I wonder about small companies who have such rigid policies and no back up plan.
Transfer me to someone else, they look over account tell me we have an outstanding partial invoice from May for $141.75. Everything else is up to date. Our account manager says she doesn't have any outstanding amounts.
I ask if we can we get a copy of that invoice and an account statement for the last six months emailed to us so we can try to figure it out? No, the A/R clerk is off for the week and no one else knows how to do that.
It's $141, can we just get this delivery and solve the problem with the A/R clerk when he returns next week? No, the computer automatically rejected our order when our overdue account hit 100 days, there is no way to get our order shipped.
Can we just pay $141 on account with a VISA and get our account unlocked, then deal with the invoicing when the A/R clerk returns? No, they don't accept credit cards, only cheque, and even if they did no one but the A/R clerk can process it to get the account active again.
Can we speak with anyone else higher up about this and make an exception to try to get our order shipped this week? No, they can't pass the phone up for clients with overdue accounts.
Per boss' instructions we found a new supplier, who shipped an order and it got here this morning. $150,000 a year account gone over $141 for a week. Sometimes I wonder about small companies who have such rigid policies and no back up plan.
Comment