Warning... long post.
Changes have taken place at the Kroger I work at.
The front-end employees were given training by one of the supervisors due to complaints from customers. There is a front-end coordinator who is over several stores who received these complaints and came up with the training. The training was supposed to make the checkout process go faster. I have done what I can with the training I received, and I find ways to be as productive and efficient as possible. The front-end coordinator wants our q vision score *which I am guessing is the total time customers are waiting in line and how long it takes to be checked out.* But our customers and our courtesy clerks play a role in the checkout process as well. Some customers have their act together. Some do not.
Then there is an ongoing problem with not enough courtesy clerks to bag our customers groceries. The front-end coordinator does not want more than 10 carts in the parking lot at any given time. I overheard this from the assistant front-end manager when I was working one day a couple of weeks ago. So the answer is to use existing courtesy clerk staff to get the carts in the parking lot, sack groceries, take perishable rejects back to where they belong, as well as other duties.
I have had to deal with customers who are not happy about having to bag their own groceries even when I am helping them bag.
Then there are the courtesy clerks who are not happy with changes at the front-end. Not happy to the point that their attitude affects their job, and they get into arguments with customers or are telling store management about the ongoing problems. An older courtesy clerk got into an argument with a customer of mine earlier this week. It got to the point that the customer requested a manager. While I called over for a manager to come down to the front-end, one of the supervisors came over and motioned for the courtesy clerk to leave so she could sack the customers groceries. The customer cursed at both of us to hurry up because he wanted to leave.
Then the next day while I was in the break room I overheard this courtesy clerk and another courtesy clerk say "I am happy with the hours I get as long as I get what I need. I do not need to complain about anything else."
Yesterday I completed the annual employee satisfaction survey. I answered the questions the way I wanted to. Not the way Kroger wants me to. I also left comments about what should be done to improve things.
Changes have taken place at the Kroger I work at.
The front-end employees were given training by one of the supervisors due to complaints from customers. There is a front-end coordinator who is over several stores who received these complaints and came up with the training. The training was supposed to make the checkout process go faster. I have done what I can with the training I received, and I find ways to be as productive and efficient as possible. The front-end coordinator wants our q vision score *which I am guessing is the total time customers are waiting in line and how long it takes to be checked out.* But our customers and our courtesy clerks play a role in the checkout process as well. Some customers have their act together. Some do not.
Then there is an ongoing problem with not enough courtesy clerks to bag our customers groceries. The front-end coordinator does not want more than 10 carts in the parking lot at any given time. I overheard this from the assistant front-end manager when I was working one day a couple of weeks ago. So the answer is to use existing courtesy clerk staff to get the carts in the parking lot, sack groceries, take perishable rejects back to where they belong, as well as other duties.
I have had to deal with customers who are not happy about having to bag their own groceries even when I am helping them bag.
Then there are the courtesy clerks who are not happy with changes at the front-end. Not happy to the point that their attitude affects their job, and they get into arguments with customers or are telling store management about the ongoing problems. An older courtesy clerk got into an argument with a customer of mine earlier this week. It got to the point that the customer requested a manager. While I called over for a manager to come down to the front-end, one of the supervisors came over and motioned for the courtesy clerk to leave so she could sack the customers groceries. The customer cursed at both of us to hurry up because he wanted to leave.
Then the next day while I was in the break room I overheard this courtesy clerk and another courtesy clerk say "I am happy with the hours I get as long as I get what I need. I do not need to complain about anything else."
Yesterday I completed the annual employee satisfaction survey. I answered the questions the way I wanted to. Not the way Kroger wants me to. I also left comments about what should be done to improve things.
Comment