Secret Shopper Got Me

[DesignFox]

If they are like my company though, they pay you a measley 10 bucks a shop to torture the employees. If you give a passing score, they won't contest it. If you fail the employee and can't even get their freakin' name right, they'll ask you some questions...

as far as I can tell, they don't hire through an agency.

10 bucks...no wonder I get brain dead idiots, loony birds, and nasty, crabby, snotty people for secret shops....

I get aggravated just thinking about it....

[Pezzle]

At CEC we had a scripted greeting (though it could be modified slightly to fit your style) we had to go by, and by the gods I still remember it. Kid Check, good times.

Hi, welcome to Chuck E. Cheese's where all the games and rides are all one token! Have you been here before?

*** wait for yes or no response, upon yes:

Well let me take just a momen to describe how we work! You order your food up at this counter right behind me, you take a number, and the waiter will bring your delicious food to your table! To get tokens you visit any one of these -points- machines. The game room is on my right, the kiddie room to the left, and the showroom behind me.

*** next, or if no:

Are you here for a birthday party?

** wait for yes or no response, upon yes:

Ah who is the special one??

*** if it is the birthday party guest him/herself, distribute a customized birthday crown and birthday balloon with name and age on it, promise a visit from Chuck E. Cheese himself (I always felt weird saying this, becuase that was me).

*** if it is just a guest, tell them the table number of the special birthday guest and direct them to the table, but never leave post.

Then you let them in and say...get ready...:

HEY GUYS, HAVE A MAGICAL DAY AT THE PRINCETON CHUCK E CHEESE'S!

oh gods, make it end. Sometimes I miss it.

[KellyHabersham]

So far, I've never had a secret shopper at Macy's, but a former co-worker had a nasty experience with one. I wasn't working that day, but apparently the woman went off on "Diana" because she didn't immediately drop what she was doing for another customer to wait on her (this being even though the woman had said she was "just looking"), and it turned out that her claim of being a corporate secret shopper was true. Needless to say, our manager wasn't too happy about the situation, and while "Diana" didn't get fired over it, I have a feeling it was one of the contributing factors in her decision to quit.

[COMINATCHA]

I call people 'darl' all the time, it's become a habit.

I even say it to shop assistants who help me - "Thanks darl"

It makes me sound a bit trashy and unprofessional, but I just can't help it!

[April]

hmmm the people at my CEC must not be following the script. I've been in there TONS of times, been to 2 birthday parties there, had one party there and I have never heard any of that! :P

[Fera Festiva]

When and where I grew up, it was unusual to speak to a cashier/assistant/bus driver/whoever and not have them call you "love". While I can see the value of using secret shoppers for a lot of things, having them penalise the use of regional vernacular bothers me. Using a term of endearment like "love" or "darl" might be seen as derogatory or unprofessional in some places, but in others it's part of the local dialect and most people don't even think about using it, so penalising for it strikes me as a bit unfair. I don't blame the secret shopper him/herself, though, it's usually a corporate decision

Well done on your almost 100%, anyway!

[Pezzle]

hmmm the people at my CEC must not be following the script. I've been in there TONS of times, been to 2 birthday parties there, had one party there and I have never heard any of that! :P

Man I got GRILLED with that shizzle.

Our district was one of those..err... gung ho by the book district manager creaming his pants over how great his district is districts.

I'm famous through the district as "THE CHUCK" which is really scary if you think about it.

[SuperDan]

I'm famous through the district as "THE CHUCK" which is really scary if you think about it.

[Pezzle]

Roundhouse Kick!


[and yes that's actually me]

[Andara Bledin]

I always call that place Yuck E Rat...

My ex knew a guy that wore the rat suit. One day he had some really unruly kids and he managed to hip check on into the ball crawl and make it look like an accident.

^-.-^