My Till was $10 over tonight

[TSAEMP]

A manager where I worked told me my till was over by $10 tonight. I was completely shocked to hear that. This is the second time in 2 weeks my till was over. Now I understand how you can come up short but when they tell me I am over I do not understand it. I count all the change back into the customers hand by the pennie. No one has complained about getting too little change. With the way I count the customer and I will know if I am even off by $1. I did not count my till when I clocked in. The other cashier had a line so I just hopped on and starting checking people out. What are all the possible things that can cause your till to be over. Anyone else having this problem. I am afraid this might get me terminated. What should I say to my direct supervisor when I talk to her about it? Should I defend myself? I just can't see how I can come over. Especially when no one complains about the amount of change.

[Reyneth]

I would request that your till is counted before you start on it. That way you (and management) know for sure if it is you or a problem you "inherited." If you have to be off, over is better than under, especially if customers didn't complain about being shorted - since you are obviously not stealing money - but it's still not great.

[SuperDan]

Check your associates handbook and union contract (if any). It's pretty common as a CYA measure that you cannot be held accountable for offages if anyone but you so much as touches your til (excepting of course a supervisor counting it in and out with you to verify the count). At my store we use the shared til system, but you can only be written up if on "audit" and you are placed on "audit" if a drawer you've been on has been over or short $10 or more three times. They're supposed to do three random audits every month too, but they don't.

[Bloodsoul]

I suppose I'm glad this is why my store opted to have each employee responsible for only one till (as opposed to my last job, which had shared tills); this way everyone was responsible for their till and only their till. Sadly, we've these crap old DOS computers on these crap old phone lines that have a tendency to go offline if it's too busy or, say, there's a storm out; that kind of situation can even make a perfect till go off.

[NightAngel]

Yep, make sure that no matter how busy it is your till is counted before you start.
Also, if the same person was on till before you both times it may be they aren't counting change right.

Was this at the end of the night when all the money was counted? If not then it could be that when someone using the till bought change they were given too much or a cash drop from your drawer was marked as say, $100 when it was only $90. Both of those things would wind up being a wash at the end of the night though.

Follow up on it. Good luck.

[TSAEMP]

There was a pick up done and they took 1500 out of the drawer. All the tills get counted at the end of the day. There is usually just one person counting them. I don't get to watch them do it either.

[BookstoreEscapee]

They should not be able to hold you responsible for a drawer if you are not the only one who has been ringing on it. And you would probably be wise to mention that you were not the only person on it.

Usually when a drawer has been over I've found that it is a mistake when making change during the shift. Often we'd find it at the end of the night when we counted the safe (usually that's the case especially when the amount is an even bill amount, like 10 or 20 - getting someone singles for their drawer and we'd count wrong), or it might also be in a cash pickup. Depending on the amount we'd either note it and check the pickups in the morning or pull out all the pickups and count them at night if it was a lot of money.

[Greenday]

Oh yea? I got you beat. My till was missing $25 yesterday, and $10 today. I usually vary between -$15 and +$15. Supplies numbers somehow randomly change and it screws up my numbers. Like my stock sheet today said I had 39 peanuts but only had 3 when I got there. Figures.

[Bella_Vixen]

Always count your drawer before your shift. I got wrongly fired from the dollar store when they said my drawer was $20 short, and they wouldn't let me count my drawer when I got there the day it happened.

[MoonChild2007]

Always count your drawer before your shift. I got wrongly fired from the dollar store when they said my drawer was $20 short, and they wouldn't let me count my drawer when I got there the day it happened.

They fired you over $20?

I am surprised I didn't get fired when i was short a lot of money. Believe me, it was a lot but all i got was a slap on the wrist. Another suggestion to is to NOT accept ANY change from customers. You know the customers who will give you 1.00 to make the change even right AFTER you have counted your money. Also, for bank tellers, after counting cash for a deposit, make sure NOT to put the money in the drawer right before you accept the deposit into the system. I have been burned TOO many times for it.

[Sliceanddice]

Ive been short before, but never when im the only one working my drawers, it tickes me off. oh and for overages ill tell you what we did.

Management said the drawers had to be prefect, no underages or overages.
So we started taking out our overages (some times almost as much as 40 dollars) becaus we figured if we where over that ment the other drawers where under (9 time out of ten we where right) also the front till was often over alittle because people would leave change and we would drawer it(because some of us [me] would end up knocking it over anyways) and times we would find almost 5 dollars worth of change on tables, even bills, because some people just didnt care if they had change or not. and since we where the ones counting the drawers and taking responcibilty for it, we didnt care.

Of course.... management found out and got pissed... i guess they thought we where shorting people on purpose.


Oh and i beat all of you, in the last two weeks, my drawers have been short a total of 73 dollars....
20 one days, 10 another, 20 another, 10 again and 13 for the last one.
Which one of these drawers was i the only casheir working on it or did which ones did i even work on at all??? NONE!! hell one of the drawers wasn;t even mine... i just foolishly signed the depost slip when i finished counting it.(coworker left at the end of their shift but we where to busy at the time so we couldn;t switch drawers, adn when i got off i counted it for management)

[Cia]

When I did bookkeeping at Hardees one of my jobs was counting the drawers and getting them ready for the next cashier. The largest short I ever counted was $500 and the largest overage, can you guess what it was?, yep $500. After that only AMs could make change between drawers. This this was during the Rally and the store was open 24/7.

[danegrous_21]

well i got everybody beat(i think) when i was cashier at the grocery store, i came up $187.16 short(i think this was about 3 years ago) and i never been over/under more than 20 dollars. and the 20 bucks was my first week and after that it was +/- $5 for six months untill this happen. they even checked all the other tills. we firgured i gave too much change back. the system is set up to enter the amount manually so if you throw is a extra 0, it thinks there is a extra 0. i was on express lanes and i had a line to timbuktu. so i guess i wasnt paying attention to it. i wasnt fired, just put on probation/demoted back to bagger for 6 months.


note: the system this grocery chain uses is that no cashier counts there own money. we have a "accountant/bookeeper" thats does everybodies. so i just had to go to work, pick up my till, when i was done with my shift, just turn it in and leave. i think this was is better than doing it yourself cause that takes time and lost productivity, and when my shift is over i want to leave no wait around counting money for another 15 mins

[TSAEMP]

Actually accidently entering an extra zero in the register will not cause you to come up short as long as you still give back correct change. Say a Customer's total is 8.50 and he gave you a 10 and you accidently enter it as $100 the drawer will still have the same amount if he did really did give you a 100 and you give back 91.50 in change.

[danegrous_21]

Actually accidently entering an extra zero in the register will not cause you to come up short as long as you still give back correct change. Say a Customer's total is 8.50 and he gave you a 10 and you accidently enter it as $100 the drawer will still have the same amount if he did really did give you a 100 and you give back 91.50 in change.

thats my point i didnt, imagine u gave me a twenty, bill was like 12.13, i enter accidentally 200. and me being a young cahier fool just look at the moniter for what change to give not looking at the total and i give u back 188. this is what i theorize what happen(and so did my managers)

hated working there neway, left about a month after i finished my probation for other reason.