I need advice regarding dealing with a situation at work.
I currently work at a fuel center for a *major grocery store chain*, and one responsibility we have is to replenish the inventory items 7 days a week that we sell at the fuel center.
That involves the following...
The fuel center manager makes the work schedule for the fuel center, and she indicates on the work schedule who is supposed to do the inventory replenishment 7 days a week. Store management wants this done 7 days a week.
Ideally there should be an opener, a mid shift person, and a closer when this happens. However, this has not been the case 7 days a week every week. Many times there is only an opener and a closer. Yet, the inventory replenishment still needs to be done, and that falls on the opener to do that.
So the opener has to 1) lock up the storage containers that store the items that are sold at the fuel center such as ice, energy drinks, items for your car, and cases of bottled water, 2) log off the register that is inside the kiosk we sit it, 3) put up a sign stating that the fuel center window is closed and to pay at the pumps, and 4) leave the fuel center and go inside the store to do the inventory replenishment. Once you are done finding and scanning the items, a member of store management has to verify what you scanned and then escort you to to the fuel center along with the items you scanned.
This past Tuesday I was the opener, and another co-worker was to the closer. There was no mid shift employee scheduled to work.
So that meant I had to leave the fuel center to do the inventory replenishment.
Apparently while I was doing the inventory replenishment a customer complained that there was no-one at the fuel center.
The fuel center manage got wind of the complaint, and when she saw me she asked me how long it would be when I would be back at the fuel center. I told her I was almost done. She then asked me if there was anyone else at the fuel center. I told her I was the only one working at the fuel center. She then told me that she could not have the fuel center unattended and to stop what I was doing. She said she would have someone else finish.
This is frustrating and irritating to me.
What do we do when the fuel center manager acts like this considering we are doing what we are supposed to do?
I currently work at a fuel center for a *major grocery store chain*, and one responsibility we have is to replenish the inventory items 7 days a week that we sell at the fuel center.
That involves the following...
- Getting the hand held device that is used to scan the items from inside the store
- Logging into the hand held device
- Doing the daily count after logging into the device which involves selecting the fuel center and then choosing daily count. A list populates and you scan items according the the list and then enter the amount of each item
- Then you choose replenishment and build a list for the fuel center regarding the inventory that needs to be replenished.
The fuel center manager makes the work schedule for the fuel center, and she indicates on the work schedule who is supposed to do the inventory replenishment 7 days a week. Store management wants this done 7 days a week.
Ideally there should be an opener, a mid shift person, and a closer when this happens. However, this has not been the case 7 days a week every week. Many times there is only an opener and a closer. Yet, the inventory replenishment still needs to be done, and that falls on the opener to do that.
So the opener has to 1) lock up the storage containers that store the items that are sold at the fuel center such as ice, energy drinks, items for your car, and cases of bottled water, 2) log off the register that is inside the kiosk we sit it, 3) put up a sign stating that the fuel center window is closed and to pay at the pumps, and 4) leave the fuel center and go inside the store to do the inventory replenishment. Once you are done finding and scanning the items, a member of store management has to verify what you scanned and then escort you to to the fuel center along with the items you scanned.
This past Tuesday I was the opener, and another co-worker was to the closer. There was no mid shift employee scheduled to work.
So that meant I had to leave the fuel center to do the inventory replenishment.
Apparently while I was doing the inventory replenishment a customer complained that there was no-one at the fuel center.
The fuel center manage got wind of the complaint, and when she saw me she asked me how long it would be when I would be back at the fuel center. I told her I was almost done. She then asked me if there was anyone else at the fuel center. I told her I was the only one working at the fuel center. She then told me that she could not have the fuel center unattended and to stop what I was doing. She said she would have someone else finish.
This is frustrating and irritating to me.
What do we do when the fuel center manager acts like this considering we are doing what we are supposed to do?
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