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Someone play "Yakety Sax"

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  • Someone play "Yakety Sax"

    I should've called in sick yesterday. We were beset by a non-stop series of technical problems *all day.* In fact, one of those issues was still ongoing as I typed this.

    Right off the bat, we found out our online ordering portal is offline company-wide. That meant no one could order any print jobs, nor could we see any existing orders. wonderful! That on it's own puts us nearly dead in the water, since we can only work on whatever we already have downloaded.

    I then attempted to start a print job I'd set up the previous day. The test copy went through fine, but when I upped the quantity to 400, it got stuck in the print queue. The only way to clear it is to shut down the machine and the print controller and restart both. This happens from time to time and is annoying but not usually a major issue.

    But this time? The print controller did not finish booting. It was just displaying the Windows logo and a spinner. I had moved on to something else and by the time I realized it hadn't booted it'd been sitting on that screen for at least 20 minutes. (No, it didn't say it was installing updates).

    I rebooted it again, and this time it went into an automatic recovery mode and attempted to reinstall the print control software, only to encounter a fatal error.

    Terrific! Now I have to place a service call on it. I did so, and called our tech to let him know.

    In the meantime, we got word from one of the customer's buyers that they're having trouble placing an order. We told them to just email it since the system was down, only to find out that their system was also down and they couldn't generate a PO for the order.

    By now, we've been furiously spinning our tires for over an hour and gone absolutely nowhere.

    The technician showed up, and let's me know it's a good thing I called him, because guess what? The dispatch system for the technicians was down and he never got the call I'd placed!

    Now we're up to three systems and a print controller down. What else can go wrong????

    Well, the print controller had to be re-imaged. That's at least a four hour job. By now, the job we'd been running on another machine had finished, so I moved my job to that machine. It got through 397 of 400 and then threw an error code, stopping the machine and forcing a restart.

    After restarting, the machine did not sync up with it's print controller, so I had to restart again. This time it synced up, but when I resumed the job, the color registration had gone to hell creating a bright, ugly aura around everything!

    Luckily that only required a quick recalibration, but damn! Give me a break already!

    But wait, we're not done yet!

    Around 3, the technician tells me he has to stop for now and come back the next day. You see, he got through the first two discs on the re-image, but when he inserted the third DVD, it wouldn't read. Eventually he realized that a blob of glue had gotten stuck on the data side of the DVD.

    In other words, he accidentally destroyed the optical drive on the print controller!

    So now he has had to replace the optical drive and then start the whole re-image over again. He finished as I was going to lunch.

    Today has been better, so far....*knock on wood*
    "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

    RIP Plaidman.

  • #2
    Per your request.
    "I don't have to be petty. The Universe does that for me."

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    • #3
      OMFG and I thought the techs we have are bad...they've destroyed a few things but not an entire controller (YET). I get the feeling that I'm being queued up for a shift like that eventually.
      Last edited by Dreamstalker; 07-26-2021, 02:07 AM.
      "I am quite confident that I do exist."
      "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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      • #4
        Actually, this particular tech is far and away the best I’ve ever dealt with. Friendly, professional, punctual, willing to go the extra mile, and more knowledgeable than most. This was just a freak thing. The DVDs had been in protective sleeves and hadn’t been touched in ages. He had no reason to expect something to be stuck on it that would then trash the optical drive. I don’t think I’d have thought to look bad it been me. And to be fair, he was heartily embarrassed by the mistake, and I could tell he wasn’t looking forward to explaining why he needed to order a new drive.
        "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

        RIP Plaidman.

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        • #5
          ***FIRST CORRECTION***
          "Murphy was a blithering optimist."
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

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          • #6
            Quoth Dave1982 View Post
            *large snip*

            What else can go wrong????

            *large snip*

            Never. Ever. EVER. Ask that!!!!!

            Quoth Ironclad Alibi View Post
            I have, of course, never met Dave1982 ... but the imagery forming as a result of this is and Dave1982's original post is truly hilarious.
            Customer service: More efficient than a Dementor's kiss
            ~ Mr Hero

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            • #7
              You all (and my own events of the past weekend) have inspired me to set Yakety Sax as my ringtone for the store's phone number.
              "I am quite confident that I do exist."
              "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

              Comment


              • #8
                Quoth Pixelated View Post
                Never. Ever. EVER. Ask that!!!!!



                I have, of course, never met Dave1982 ... but the imagery forming as a result of this is and Dave1982's original post is truly hilarious.
                We SERIOUSLY need a like button

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