..or, holy I am gonna really hate game days.
This past Sunday was opening day for the Patriots.
The first three morning pickup slots--8, 9, and 10AM--were full (why does the company allow pickups at 8AM if nobody is actually in the store until 6?). The software we use allows us to send delay notifications to customers if an order is not going to be ready right for their time slot, I had to send these notifications for all orders in one slot just to be safe.
Except...turns out that those notifications never actually made it to the customers. Whether that was a network issue or because most of our customers don't actually use the app until they're near the store, I do not know. And hence my rant in Sucky Manager Thoughts.
I was handling things, suddenly C decides to chase me down in the aisle while I'm shopping, telling me that one of the customers that a delay was sent to has shown up. I believe he was also trying to page me over the store PA with order numbers...which tells me nothing. I have no clue what he thought he was accomplishing there. I have three orders in the handheld at once, and I literally cannot do anything with any of them until everything has been shopped and staged...when there are multiple orders in one time slot, there is no way to separate them by order. Everything comes down at once, everything must be shopped and staged at once. I have two items left for the customer that's here...he decides to insert himself into the process, and it is then that I realize he really has no fucking idea what he is doing or what I do. Takes him two minutes to grab a bunch of bananas and some pita bread and he almost threw them in the wrong bags.
I finish the orders I have, and 'stage' them by reprinting the labels (so I can scan the staging locations) while giving him the bags that need to go out. That actually seems like it'll be a useful workaround in the future...
The next two orders that come in are too large for the handheld in one go, so I give him the produce labels and a handheld and tell him to log in and shop that half. He prints the paper list and decides to use that to shop...I come back from shopping my half and he has left his perishable items in a shopping cart and done bupkis with the labels. Which means I have to waste time that I do not have picking and staging that stuff correctly (we are never supposed to shop by gathering items in advance and scanning all at once--that is seen as cheating the system for keeping pick rates low).
Somehow I got everything out; I don't know if we had to issue any credits for wait times. I told my supervisor (M) everything when she came in--the failed delay notifications, C running me down in the aisles and making useless pages, how C not only broke the rules for shopping orders but forced me to also do so when I completed the pick that he screwed up. I think M sent a fairly salty email to the district program supervisor about all that.
I've printed out the football schedule and am going to post it in the online-pickup room now that I sorta know what to expect...might do that for hockey and baseball as well.
This past Sunday was opening day for the Patriots.
The first three morning pickup slots--8, 9, and 10AM--were full (why does the company allow pickups at 8AM if nobody is actually in the store until 6?). The software we use allows us to send delay notifications to customers if an order is not going to be ready right for their time slot, I had to send these notifications for all orders in one slot just to be safe.
Except...turns out that those notifications never actually made it to the customers. Whether that was a network issue or because most of our customers don't actually use the app until they're near the store, I do not know. And hence my rant in Sucky Manager Thoughts.
I was handling things, suddenly C decides to chase me down in the aisle while I'm shopping, telling me that one of the customers that a delay was sent to has shown up. I believe he was also trying to page me over the store PA with order numbers...which tells me nothing. I have no clue what he thought he was accomplishing there. I have three orders in the handheld at once, and I literally cannot do anything with any of them until everything has been shopped and staged...when there are multiple orders in one time slot, there is no way to separate them by order. Everything comes down at once, everything must be shopped and staged at once. I have two items left for the customer that's here...he decides to insert himself into the process, and it is then that I realize he really has no fucking idea what he is doing or what I do. Takes him two minutes to grab a bunch of bananas and some pita bread and he almost threw them in the wrong bags.
I finish the orders I have, and 'stage' them by reprinting the labels (so I can scan the staging locations) while giving him the bags that need to go out. That actually seems like it'll be a useful workaround in the future...
The next two orders that come in are too large for the handheld in one go, so I give him the produce labels and a handheld and tell him to log in and shop that half. He prints the paper list and decides to use that to shop...I come back from shopping my half and he has left his perishable items in a shopping cart and done bupkis with the labels. Which means I have to waste time that I do not have picking and staging that stuff correctly (we are never supposed to shop by gathering items in advance and scanning all at once--that is seen as cheating the system for keeping pick rates low).
Somehow I got everything out; I don't know if we had to issue any credits for wait times. I told my supervisor (M) everything when she came in--the failed delay notifications, C running me down in the aisles and making useless pages, how C not only broke the rules for shopping orders but forced me to also do so when I completed the pick that he screwed up. I think M sent a fairly salty email to the district program supervisor about all that.
I've printed out the football schedule and am going to post it in the online-pickup room now that I sorta know what to expect...might do that for hockey and baseball as well.
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