So at about 1:00 a.m. a student entered the residence and tells me he and his g/f were robbed at BIG knife point. We've not had a situation like that before, so we're a little disorganized, but we get the basics. We call campus security, ask them to send someone over as well as call 911. While co-worker does that I try calling one boss-person, get their voicemail, get told by co-worker that our one summer RA is out of town, and then call my direct boss and finally get ahold of him. He tells me to call the person who's out of town and she'll decide if to call the person who's voicemail I got.
During all this, the guy tries to make a call, and ends up going up to his room to make the call. Campus security calls us back and says that the resident needs to call 911. Long story shorter, campus security shows up the same time as the police do (after he called them, and had to give the address multiple times). Over half an hour later. And they weren't doing some sort of sweep to see if everything was okay, because at no point did they get a description of the suspect, or where it happened, or which way the guy went.
To summarize: It took campus security over half an hour to walk 2 buildings over, and these are the people who we're supposed to call first, who are supposed to decide if police involvment is required. Next time I'm calling the police first.
During all this, the guy tries to make a call, and ends up going up to his room to make the call. Campus security calls us back and says that the resident needs to call 911. Long story shorter, campus security shows up the same time as the police do (after he called them, and had to give the address multiple times). Over half an hour later. And they weren't doing some sort of sweep to see if everything was okay, because at no point did they get a description of the suspect, or where it happened, or which way the guy went.
To summarize: It took campus security over half an hour to walk 2 buildings over, and these are the people who we're supposed to call first, who are supposed to decide if police involvment is required. Next time I'm calling the police first.

The guy just walked into her building, went to her office, and shot her. The campus police basically said there was nothing they could have done, despite the fact that she had made all the necessary reports to them concerning his harassment of her leading up to the murder. Then the university had the gall to say that they wouldn't be organizing any kind of escort service for students due to lack of resources.
(Needless to say, there was enough of an uproar over that and they quickly backpedaled and instituted just such a service.)
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