Our café manager quit yesterday. I can't say that I didn't see it coming though because she had expectations that were in no way feasible. And she honestly couldn't handle the job to begin with, especially as we started getting busier as word that the café was open again spread.
And I say she quit only because that was one of the things that came out of her mouth during her freak out yesterday. At the end of it she would have been fired regardless.
The café kitchen is not very big so putting out large amounts of meals all at once is never going to happen. But the café manager had been getting overwhelmed with the four tables the café holds at once, unable to handle all of those tables at the same time if the café was full at any given time. And she demanded help right from the time the café opened in the morning until it closed in the mid afternoon, despite not being busy enough to maintain the need for two full-time staff. The idea was for the spa attendants to help out when it got really busy during the week and have a p/t person help in the kitchen on the weekends. But apparently this wasn't enough for her. On top of her already complaining about being the only one in the building at 7:30am - she was demanding that there be somebody with her...despite there really being no need for it.
I don't know for certain what finally tipped her over the edge yesterday as I was off work, but I know that my boss and co-assistant GM are very grateful that I don't mind giving up my weekend off to man the café. Hell, that's was I was originally hired for back in February 2022 before the pandemic shut us all down so it's basically back to my roots for a few days.
I do know that she kicked a spa attendant out of the kitchen area despite said spa attendant being there to help her, and that she yelled at the spa manager to get off her ass and help her...despite the spa manager having work of her own to do. She caused a huge scene in front of a bunch of clients because she felt that there was too much for her to do on her own, despite her having a LOT of downtime. Poor time management skills maybe?
Either way, if she hadn't said she quit during her freak out, the spa manager had put her foot down and said that the café manager would not be welcome back up in the spa ever again. And I fully agree. Besides, one of the employees we hired for the summer is more than willing to run the café for the remainder of the season before she heads to college in September - we just have to find somebody to cover her two days off, and we're good to go. I just hope it's not expected to be me every time...I have enough work to do as it is and this will seriously cut into my time to deal with the management stuff I handle. But for now, we're going to pull together as a team and get through this for the time being!
And I say she quit only because that was one of the things that came out of her mouth during her freak out yesterday. At the end of it she would have been fired regardless.
The café kitchen is not very big so putting out large amounts of meals all at once is never going to happen. But the café manager had been getting overwhelmed with the four tables the café holds at once, unable to handle all of those tables at the same time if the café was full at any given time. And she demanded help right from the time the café opened in the morning until it closed in the mid afternoon, despite not being busy enough to maintain the need for two full-time staff. The idea was for the spa attendants to help out when it got really busy during the week and have a p/t person help in the kitchen on the weekends. But apparently this wasn't enough for her. On top of her already complaining about being the only one in the building at 7:30am - she was demanding that there be somebody with her...despite there really being no need for it.
I don't know for certain what finally tipped her over the edge yesterday as I was off work, but I know that my boss and co-assistant GM are very grateful that I don't mind giving up my weekend off to man the café. Hell, that's was I was originally hired for back in February 2022 before the pandemic shut us all down so it's basically back to my roots for a few days.
I do know that she kicked a spa attendant out of the kitchen area despite said spa attendant being there to help her, and that she yelled at the spa manager to get off her ass and help her...despite the spa manager having work of her own to do. She caused a huge scene in front of a bunch of clients because she felt that there was too much for her to do on her own, despite her having a LOT of downtime. Poor time management skills maybe?
Either way, if she hadn't said she quit during her freak out, the spa manager had put her foot down and said that the café manager would not be welcome back up in the spa ever again. And I fully agree. Besides, one of the employees we hired for the summer is more than willing to run the café for the remainder of the season before she heads to college in September - we just have to find somebody to cover her two days off, and we're good to go. I just hope it's not expected to be me every time...I have enough work to do as it is and this will seriously cut into my time to deal with the management stuff I handle. But for now, we're going to pull together as a team and get through this for the time being!
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