Not posting this under "Sucky Customers" because, as the title says ....
Store has a new series of "specials". But here's the catch: the only way a customer can access those specials is by using the app on their cellphone.
I had two different customers yesterday who wanted to use one of those specials each and were not happy when I explained the situation. Both were older customers.
In both cases, I gave them the deal, but explained that in future anything on the flyer with "Load the deal" (or whatever the phrase is) above or beside the product cannot be used without putting the app on your cellphone.
One couple cheered up a bit (because they got the deal, I think ) and walked away saying "Well, I guess we'll have to borrow somebody's grandkid!"
The other guy ... not so much. I don't remember whether he didn't even HAVE a smartphone or whether he was just angry at what he saw as a major nuisance. (I can't really blame him; I work there and even I don't have the app on my phone, nor do I intend to put it there.) He wanted to know who to call to complain. He actually wanted to know how to get in contact with the CEO of the corporation ... good luck on that, fella.
At the bottom of each receipt is a 1-800 number where you can "Call to tell us how we did today!" I wrote it down on a piece of paper (because the print on the receipt is probably a size .5) and told him he could try calling them but I couldn't guarantee anything.
Store has a new series of "specials". But here's the catch: the only way a customer can access those specials is by using the app on their cellphone.
I had two different customers yesterday who wanted to use one of those specials each and were not happy when I explained the situation. Both were older customers.
In both cases, I gave them the deal, but explained that in future anything on the flyer with "Load the deal" (or whatever the phrase is) above or beside the product cannot be used without putting the app on your cellphone.
One couple cheered up a bit (because they got the deal, I think ) and walked away saying "Well, I guess we'll have to borrow somebody's grandkid!"
The other guy ... not so much. I don't remember whether he didn't even HAVE a smartphone or whether he was just angry at what he saw as a major nuisance. (I can't really blame him; I work there and even I don't have the app on my phone, nor do I intend to put it there.) He wanted to know who to call to complain. He actually wanted to know how to get in contact with the CEO of the corporation ... good luck on that, fella.
At the bottom of each receipt is a 1-800 number where you can "Call to tell us how we did today!" I wrote it down on a piece of paper (because the print on the receipt is probably a size .5) and told him he could try calling them but I couldn't guarantee anything.
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