I need advice regarding my being promoted to lead and getting certified
Beginning in 2020 I transfered from the font end at the *major grocery store chain* to work at their fuel center as a fuel center associate
Earlier this year the current lead asked me if I would be interested in being the lead because she was transferring into the store to work at the front end in managerial role
Several weeks after that store management and the manager over the fuel center offered me that role
I was told that I would need to be certified to get a raise
The employee who trained me in 2020 became the back up lead twice... In 2020 and 2021 after the lead in 2020 left as well as when lead in 2021 left
He was never made the lead
He was just the interim lead
I asked for training advice after I let him know that I was promoted to lead
He told me the following
I could e-mail the District Manager over the fuel center with my questions
The current lead at time is a good resource to train me regarding my being certifed since she was certified
However, when I spoke to her about this, I got the following response
Former interim lead needs to train you since I am busy being trained in my new role
I let him know that, and he told me he will do what he can but she needs to train you since she was certified and knows more that I do about that... Plus I worked the opening shift, and he worked the closing shift... So there was no way he could do that without my getting a ton of overtime, which our employer does not want
I let her know about that, and she told me the following
I will try to come by when I can for an hour to help you
Unfortunately that never happened
However, she printed out 2 documents regarding the certification
I found most of the information either online or from documents that are in the fuel center
The information I could not find I asked her where that is so I can access it
When I asked her, she told me the following
I do not have time to train you because I am too busy
She also told me that the store manager is supposed to make arrangements for me to be trained at another location
She told me she will try to speak to him about that
What do I do in the meantime?
Wait for her to do that?
Ask the store manager about that?
Or just wait until something happens?
This is frustrating.
Is there something else I could do instead?
Beginning in 2020 I transfered from the font end at the *major grocery store chain* to work at their fuel center as a fuel center associate
Earlier this year the current lead asked me if I would be interested in being the lead because she was transferring into the store to work at the front end in managerial role
Several weeks after that store management and the manager over the fuel center offered me that role
I was told that I would need to be certified to get a raise
The employee who trained me in 2020 became the back up lead twice... In 2020 and 2021 after the lead in 2020 left as well as when lead in 2021 left
He was never made the lead
He was just the interim lead
I asked for training advice after I let him know that I was promoted to lead
He told me the following
I could e-mail the District Manager over the fuel center with my questions
The current lead at time is a good resource to train me regarding my being certifed since she was certified
However, when I spoke to her about this, I got the following response
Former interim lead needs to train you since I am busy being trained in my new role
I let him know that, and he told me he will do what he can but she needs to train you since she was certified and knows more that I do about that... Plus I worked the opening shift, and he worked the closing shift... So there was no way he could do that without my getting a ton of overtime, which our employer does not want
I let her know about that, and she told me the following
I will try to come by when I can for an hour to help you
Unfortunately that never happened
However, she printed out 2 documents regarding the certification
I found most of the information either online or from documents that are in the fuel center
The information I could not find I asked her where that is so I can access it
When I asked her, she told me the following
I do not have time to train you because I am too busy
She also told me that the store manager is supposed to make arrangements for me to be trained at another location
She told me she will try to speak to him about that
What do I do in the meantime?
Wait for her to do that?
Ask the store manager about that?
Or just wait until something happens?
This is frustrating.
Is there something else I could do instead?
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