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So one of my "other jobs as assigned" is shopping Instacart orders as well (no answer yet from anyone on the relative legality of "working" for a nonunion gig platform while also on the clock in a union shop...I do know that it's ordinarily forbidden; also the company agreed to Instacart's T&C on our behalf without input which I know isn't kosher).
So an Insta order came in this morning. I'm able to shop the order, ring it up...but in finalizing the order when I'm required to take a picture of the receipt, I can't use the camera. Hmmm. It was working perfectly fine a few days ago. We no longer use iPhones for the Insta shopping, the app is now loaded on our regular OLP devices and they've been working until now.. Any attempt to use the camera results in the app force-closing. The damn thing was working perfectly fine for an order the other day. Shuffles' genius plan? "Call the helpdesk"...how about you do it while I try to finish this thing the best I can? No? Ok fine.
After ~5 minutes of chasing my tail trying to explain the situation to the helpdesk, I get off the phone (which was an exercise in frustration, not only was I trying to explain to the rep exactly what was going on over a poor connection, but Shuffles and T were also 6 inches away staring at me--wtF guys?!) with an open ticket which I write down and stick to the monitor. Shuffles is trying to use one of the devices to open up a chat with Instacart, but he can't even get the onscreen keyboard to come up. Hmmmmm.
After they get bored of staring at me and wander off I go to lunch (by then I have a headache which I didn't have ten minutes ago), and when I come back decide to poke around in the device settings just for funsies. Everything in Settings is now locked down...including the camera app, which is actually blacklisted by IT. The keyboard app isn't even listed/viewable (although in our native OLP app, the keyboard works perfectly fine), and the granular settings menu is also disabled, Oh goody. OLP occasionally uses the camera as well, and I assume that since it's been blocked at the device level it's not available to OLP either. I have no idea when this lockdown actually happened, it had to be in the past 3 days...but the last actual update that was pushed was two weeks ago.
In the interim, the Insta customer did come to pick up her order, but the order itself is still in the "Shopping" stage on the device; the receipt photo requirement cannot be bypassed even though the order was paid. As long as that order is unfinalized, no new orders can come in.
Oh well. That's Not My Problem, and the normal channels that we would use to resolve it...have been blocked by IT. Literally nobody in the store can do anything about this particular issue.. I suspect that someone will just ignore everything and expect me to deal with it on Monday.
So an Insta order came in this morning. I'm able to shop the order, ring it up...but in finalizing the order when I'm required to take a picture of the receipt, I can't use the camera. Hmmm. It was working perfectly fine a few days ago. We no longer use iPhones for the Insta shopping, the app is now loaded on our regular OLP devices and they've been working until now.. Any attempt to use the camera results in the app force-closing. The damn thing was working perfectly fine for an order the other day. Shuffles' genius plan? "Call the helpdesk"...how about you do it while I try to finish this thing the best I can? No? Ok fine.
After ~5 minutes of chasing my tail trying to explain the situation to the helpdesk, I get off the phone (which was an exercise in frustration, not only was I trying to explain to the rep exactly what was going on over a poor connection, but Shuffles and T were also 6 inches away staring at me--wtF guys?!) with an open ticket which I write down and stick to the monitor. Shuffles is trying to use one of the devices to open up a chat with Instacart, but he can't even get the onscreen keyboard to come up. Hmmmmm.
After they get bored of staring at me and wander off I go to lunch (by then I have a headache which I didn't have ten minutes ago), and when I come back decide to poke around in the device settings just for funsies. Everything in Settings is now locked down...including the camera app, which is actually blacklisted by IT. The keyboard app isn't even listed/viewable (although in our native OLP app, the keyboard works perfectly fine), and the granular settings menu is also disabled, Oh goody. OLP occasionally uses the camera as well, and I assume that since it's been blocked at the device level it's not available to OLP either. I have no idea when this lockdown actually happened, it had to be in the past 3 days...but the last actual update that was pushed was two weeks ago.
In the interim, the Insta customer did come to pick up her order, but the order itself is still in the "Shopping" stage on the device; the receipt photo requirement cannot be bypassed even though the order was paid. As long as that order is unfinalized, no new orders can come in.
Oh well. That's Not My Problem, and the normal channels that we would use to resolve it...have been blocked by IT. Literally nobody in the store can do anything about this particular issue.. I suspect that someone will just ignore everything and expect me to deal with it on Monday.
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