I'm in a position at work where I have to fight a write-up. I know I have a pretty good case but I'm still nervous about it.
One these boards and in other discussions, I've often see people who say "If you don't agree with the write up, don't sign it."
I was talking with a buddy about this and he said he was once threatened with termination if he didn't sign, so he reluctantly signed, even though he didn't agree, because he really needed the job.
Now I could potentially find myself in a similar position. What happened was I got failed on a quality review because of Call avoidance because I allegedly told the customer I could not help her and to call back. While I did actually do this, I did this because I COULD NOT HEAR HER and even put in the notes something like "could not hear cust well enough to determine exact issue" and I know in disconnecting I did apologize for not hearing her. However there's a risk that managment doesn't believe me and demands I take the write up.
I'm in a position right now where I can't really afford to lose my job but I'd just hate to sign that piece of paper feeling as I do.
So what's my recourse here?
One these boards and in other discussions, I've often see people who say "If you don't agree with the write up, don't sign it."
I was talking with a buddy about this and he said he was once threatened with termination if he didn't sign, so he reluctantly signed, even though he didn't agree, because he really needed the job.
Now I could potentially find myself in a similar position. What happened was I got failed on a quality review because of Call avoidance because I allegedly told the customer I could not help her and to call back. While I did actually do this, I did this because I COULD NOT HEAR HER and even put in the notes something like "could not hear cust well enough to determine exact issue" and I know in disconnecting I did apologize for not hearing her. However there's a risk that managment doesn't believe me and demands I take the write up.
I'm in a position right now where I can't really afford to lose my job but I'd just hate to sign that piece of paper feeling as I do.
So what's my recourse here?
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