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The dept. I report to at the university where I work, Visitor Parking/Community Relations, made a set of guidelines for us to follow. I work as a parking attendant for the Visitor Parking garage, & I work inside a booth. One of the guidelines states that Visitor Parking is not free. There is a sign stating Visitor Parking is $5.00 per vehicle. One of my co-workers, who was covering for the second shift until someone else was found to work that shift, told me that the dept. manager told him to let everyone arriving to park know that they have to pay for their parking inside the school before exiting the garage & that he could not raise the exit gate for anyone wanting out for free.
Today a guest arrives to park for new student Orientation, & I explain to her & her daughter that it is $5.00 to exit the garage & where to pay for her parking inside the school. She enters the garage.
She drives up to the exit & presses the call box. The phone call is transfered to dispatch, who then transfer the call to me. She tells me she was only in the garage to drop off her daughter to Orientation & to please raise the gate. It was a good 10 minutes after she entered the garage that she drove up to the exit gate & pressed the call button to tell me this. I explained to her that I told her of the parking fee & that I was not authorized to raise the gate for anyone wanting out for free. She asks to be transferred to someone who can help her. I transfer her to the manger who I report to.
The manager calls me to tell me that the lady told her she was only here to drop off her daughter in the garage. I told her she was parked in the garage for a while. The manager told me the lady lied to her, but to raise the gate anyway. Why did she not enforce the guidelines? Why did the lady lie to her? Uhh... this is frustating.
Today a guest arrives to park for new student Orientation, & I explain to her & her daughter that it is $5.00 to exit the garage & where to pay for her parking inside the school. She enters the garage.
She drives up to the exit & presses the call box. The phone call is transfered to dispatch, who then transfer the call to me. She tells me she was only in the garage to drop off her daughter to Orientation & to please raise the gate. It was a good 10 minutes after she entered the garage that she drove up to the exit gate & pressed the call button to tell me this. I explained to her that I told her of the parking fee & that I was not authorized to raise the gate for anyone wanting out for free. She asks to be transferred to someone who can help her. I transfer her to the manger who I report to.
The manager calls me to tell me that the lady told her she was only here to drop off her daughter in the garage. I told her she was parked in the garage for a while. The manager told me the lady lied to her, but to raise the gate anyway. Why did she not enforce the guidelines? Why did the lady lie to her? Uhh... this is frustating.
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