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Well it finally happened. The company I call Hell finally decided they'd had enough of me.
Some brilliant bean counter decided that in addition to tech support we can also do sales. The logic was once we've got someone's issue fixed we've gained their trust and they're more amenable to a sale. That's all fine, except there's lots of times where an issue can't be fixed right away, pending a service call or us having to replace equipment. I gave this sales stuff my best shot, but they expected us to sell $40 out of 30 calls a day? Too much pressure, couldn't keep up.
I'm not really bitter about it. They did give me time to try and improve, and they at least had the decency to can me at the end of a shift and not the beginning. After 2 years I could see that dump was a dead-end job. No chance of a raise, crappy benefits, no career mobility. Anyone there for as long as I was either had plans on leaving or already left. The final nail in the coffin was the day before, one of our idiot outsourced reps had made a bunch of upgrades to an account without bothering to check if the customer actually had the right equipment or not. I got stuck downgrading that screwup, which means my revenue stat took a huge hit. My managers were completely indifferent, singing the same tired "everybody has the same issues, you'll just have to sell more" song & dance. I bitterly commented that at this company, no good deed goes unpunished. Manager#2 thought that was very funny
Although I can't help but wonder if the real reason wasn't a certain nickname I came up with for the company... which I can't repeat excpet to say it starts with "Bingo-****". Manager#1 has absolutely no sense of humor, giving me a dumb look when I joked about why he didn't have security to escort me out. So I've been procrastinating about getting my butt back into school, guess I have no excuses left.
So so long Bingo-****, hope IPTV puts you out of business.
Some brilliant bean counter decided that in addition to tech support we can also do sales. The logic was once we've got someone's issue fixed we've gained their trust and they're more amenable to a sale. That's all fine, except there's lots of times where an issue can't be fixed right away, pending a service call or us having to replace equipment. I gave this sales stuff my best shot, but they expected us to sell $40 out of 30 calls a day? Too much pressure, couldn't keep up.
I'm not really bitter about it. They did give me time to try and improve, and they at least had the decency to can me at the end of a shift and not the beginning. After 2 years I could see that dump was a dead-end job. No chance of a raise, crappy benefits, no career mobility. Anyone there for as long as I was either had plans on leaving or already left. The final nail in the coffin was the day before, one of our idiot outsourced reps had made a bunch of upgrades to an account without bothering to check if the customer actually had the right equipment or not. I got stuck downgrading that screwup, which means my revenue stat took a huge hit. My managers were completely indifferent, singing the same tired "everybody has the same issues, you'll just have to sell more" song & dance. I bitterly commented that at this company, no good deed goes unpunished. Manager#2 thought that was very funny
Although I can't help but wonder if the real reason wasn't a certain nickname I came up with for the company... which I can't repeat excpet to say it starts with "Bingo-****". Manager#1 has absolutely no sense of humor, giving me a dumb look when I joked about why he didn't have security to escort me out. So I've been procrastinating about getting my butt back into school, guess I have no excuses left.
So so long Bingo-****, hope IPTV puts you out of business.
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