The latest happenings (aka, why I may be looking for a new job)

[smileyeagle1021]

So, this is really an all encompassing post of everything but SCs. Once again our manager has screwed around with our schedule (next week he cut me down to 32 hours because one of my coworkers asked for more hours... he specifically asked for additional swing shifts and they gave him on of my grave shifts). The owners are still calling every single night to ask me about the revenue... I know that is something important but that number isn't going to change between 2:30 when you call me and 9 when you come into work and at 2:30 there is nothing either of us can do about that number. Also I'm getting tired of them asking me why I think revenue is down from last year... hmm, let's think... EVERYONE"S REVENUE IS DOWN!
And now for cursing out coworkers. Last night I spent over half an hour fixing our CLC accounts... why you may ask, BECAUSE NONE OF THE DAY SHIFT EMPLOYEES ACTUALLY CHECKED ANY CLC ACCOUNTS IN ON THE CLC SYSTEM... yup, they checked the guest into our front desk system, but never set up the billing for CLC Yeah, let's just give these people free rooms... that will keep us in business. Also no one was checked out for the CLC billing system... yeah, let's piss off our second best client by overcharging them. Oh and I'm still going to get yelled at for having screwed up billing because one of the employees (that should know better) was using the WRONG rate code when checking in our distressed airline passengers so I have no way of knowing which of those guests is a bill to delta and which are a bill to CLC, I think I caught all of the bill to CLC but without having the right rate code there's no way for me to know for sure. Scarily this is a common thing now.
Oh, add to that I had 3 people on my shift (so only out of our late arrivals, I have no clue how many we had on the swing shift) came to the desk upset that their rooms weren't clean... one was so bad that after looking at it I have no doubt that the housekeeper didn't even open the door and look in before marking it as clean on her checklist (the beds weren't made, towels were laying on the bathroom floor still, there was trash everywhere, it obviously hadn't been vacuumed, you get the idea). Oh and we tell the housekeepers to report all rooms that smell of smoke so we can charge the smoking fee... they never report it... and even when we have caught the person smoking, charge the fee, and tell housekeeping to de-smoke the room ( do a deep clean on the carpet and furniture and set up an ionizer machine to clean the air) they don't do it... they just do a standard cleaning and then claim "well we didn't smell any smoke so we didn't think we had to do it" ... umm hello, guests on the opposite side of the hotel can smell the smoke from that room, you either have no sense of smell, are lazy, or are stupid, or all of the above if you can't tell that someone has smoked in the room.
Yeah that was just last night and is like I said, sadly becoming more common. Ugh, I need either a better job or better booze... *sigh* only 6 more months until the Hyatt Gateway opens and starts hiring *sigh*

ETA- another thing that has been brought to my attention, housekeeping hasn't been cleaning one room (at least they haven't been reporting it clean though) because the guest forgot to take down the do not disturb sign when they checked out... for 3 days they just ignored the front desk when we told them the room really is vacant it's ok to go in... I finally found the note for me today to take down the sign before housekeeping gets in so they will know it's ok to go into the room... ugh.

[Aethian]

Geeze they really are trying to make it tank aren't they? I'm thinking it's time for a meeting of the minds and telling them that if things keep getting screwed over NONE of them will have a paycheck to go into their account. So keep messing up, just see how long it will last. There is a reason why some hotels constantly have rooms open when everyone else has been booked up for days.

[cinema guy]

Couldn't you tell them about your co-workers when they phone at 2am?

"Why is our revenue down?"
"Maybe because so-and-so didn't do the CLC thingy."

"Why is our revenue down?"
"Because Mrs Jones got a room that hadn't been cleaned and we had to move her and give her a discount."

"Why is our revenue down?"
"Housekeeping hasn't been telling us when rooms have been smoked in, so we haven't been charging for it."

[bainsidhe]

Not sure I completely agree with the tattle approach, but you should at least start documenting everything so you have firm examples to back things up when you report discrepencies and how this affects the bottom line.

Regarding housekeeping, isn't there a housekeeping supervisor? Why isn't he/she doing a mandatory check of each room once housekeeping marks it clean? Perhaps this isn't feasible at your hotel, I know it was done at my previous one. Not to be completely anal (though it sorta was), but because our hotel had a standard to maintain and that was the best way to make sure things were consistantly done.

[thehippie777]

You are very very very right about everyones revenue being down. Last time I checked, we were over $200,000 below the revenue we had this time last year. If your owners had any brians they would realize that the economy is in the shitter, and that also means less travel and less business people flying in. They may even be looking for even cheaper, crappier hotels just to lower their costs.

As for your hours, I fear that soon my hotel will cut its staff in half because of the economy. I am sure I could find another job, but it's depressing.

It's nice to know we are not the only hotel that struggles with housekeeping. Is there like a law in the universe that dictates that a dirty room will only be found late late late at night, often being the last available room in the entire hotel? That seems to happen all too often lol When I was head-housekeeper (I have been nearly everything here at one time or another), I was checking every room even if it read vacant/ready on my list. I was also told my job depended on it, so silly me I took that seriously. Most of our housekeeping were very good back then, but the lazier ones hated me lol

Oh & we have this new girl, works B shift. Been here about a month. She can't seem to get a payment method to save her life!!!!! Every night she works I send up at least a couple notes to rooms letting them know we have no payment method on file for them. Usually a couple I can find their last stays and repost the credit card they used previously, but that is only if they have stayed here a bunch! Urg....other people's kids!