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Not really!
Okay so a property my owners also own, that is the same brand, a hotel about 5 or so hours away from us calls me tonight.
Sometimes this same hotel calls me for help. This is fine, because it's usually the paperwork we send to the owerners and mangement that is the issue.
Not tonight, well it wasn't the only issue:
First call from this hotel: "We had an update, and now a report we send to the owners and management has disappeared!" She said she had called our hotel's tech support but they told her that she would have to use a different report. She looked up the report, in a place it's never been, but she couldn't export it to email it. She said she was told, "To deal with it, because it wasn't tech support's problem." That seemed to really upset her since it wasn't working. She called them 3 seperate times apparently.
This lady used to be the part-time night auditor, but over some drama with the old main auditor she is temp main night auditor. She is training & actually says to me, "Yeah, it's like the blind leading the blind." At least she is willing to admit she is slightly inept.
This lady sounds like an older lady. I am guessing, one of those people tech support hates. Can't really tell them what went wrong, not really making sense, doesn't understand their instructions, etc.
I try to walk her into how to log on to our hotel's tech support chat site (I know ooo fancy!). For some reason isn't not working or making sense to her. *urg*
I try to walk her, after I find we have the same report she now needs, through it. Her file won't export but mine will. hmmm
Her cell phone is about to die, says she will call me back.
2nd call: Says she can't talk long because she is so far behind on the rest of her work, she will call me back again. I told her I would see if the internet support people would help me with her situation.
What a lovely thing! Getting tech help for another hotel I have been to, yes, but never worked at.
Tech support kinda laughs with me about the situation. But! They do help. Which is why I love tech support! Okay I love tech support for many reasons, and it's not because my love is a tech support guy. Anywho...
First, this hotel has a slightly different version of the same program our hotels run. Apparently this new update did indeed delete the report she is looking for, but management should have recieved the information about what reports would disappear and they were supsta pass this on to their audit/desk. What a surprise there...*sarcasm* As to why this report won't export for her: who knows. It worked for me when I did it on my system.
Awesome. I understand. Now to convey to other hotel. Thank you tech support! What a weird experience getting support for another hotel.... But, at least it was a new experience!
I still think the tech support person was laughing that I was there asking about another hotel.
3rd phone call: (at this point I am behind making fresh coffee, and of course a guest has to notice at 4am....oi!) I call other hotel on my cell so I can make coffee. I tell the lady what I learned and that I would think the best bet is to speak with her manager about what should be done since she can't export the file (and I am not there to figure it out). She tells me that there is also something wrong with her excel sheet that we fill out for the owners etc, but will call me another day when she isn't busy about it.
oh super
The lady is nice & all, but....if I am to be tech support of tech support for another hotel I deserve a raise!
Update, as of 530am: Apparently the exporting the new report issue was solved. She didn't realize that when I said "click 'Export'", I meant the word, literally, "export" and was apparently trying some button not even labeled or anything....
Come to think of it, she couldn't think of "tab" and kept saying "box thingy at the bottom" when she needed help with the Excel worksheet.
Tech support, I feel for you!
Okay so a property my owners also own, that is the same brand, a hotel about 5 or so hours away from us calls me tonight.
Sometimes this same hotel calls me for help. This is fine, because it's usually the paperwork we send to the owerners and mangement that is the issue.
Not tonight, well it wasn't the only issue:
First call from this hotel: "We had an update, and now a report we send to the owners and management has disappeared!" She said she had called our hotel's tech support but they told her that she would have to use a different report. She looked up the report, in a place it's never been, but she couldn't export it to email it. She said she was told, "To deal with it, because it wasn't tech support's problem." That seemed to really upset her since it wasn't working. She called them 3 seperate times apparently.
This lady used to be the part-time night auditor, but over some drama with the old main auditor she is temp main night auditor. She is training & actually says to me, "Yeah, it's like the blind leading the blind." At least she is willing to admit she is slightly inept.
This lady sounds like an older lady. I am guessing, one of those people tech support hates. Can't really tell them what went wrong, not really making sense, doesn't understand their instructions, etc.
I try to walk her into how to log on to our hotel's tech support chat site (I know ooo fancy!). For some reason isn't not working or making sense to her. *urg*
I try to walk her, after I find we have the same report she now needs, through it. Her file won't export but mine will. hmmm
Her cell phone is about to die, says she will call me back.
2nd call: Says she can't talk long because she is so far behind on the rest of her work, she will call me back again. I told her I would see if the internet support people would help me with her situation.
What a lovely thing! Getting tech help for another hotel I have been to, yes, but never worked at.
Tech support kinda laughs with me about the situation. But! They do help. Which is why I love tech support! Okay I love tech support for many reasons, and it's not because my love is a tech support guy. Anywho...
First, this hotel has a slightly different version of the same program our hotels run. Apparently this new update did indeed delete the report she is looking for, but management should have recieved the information about what reports would disappear and they were supsta pass this on to their audit/desk. What a surprise there...*sarcasm* As to why this report won't export for her: who knows. It worked for me when I did it on my system.
Awesome. I understand. Now to convey to other hotel. Thank you tech support! What a weird experience getting support for another hotel.... But, at least it was a new experience!
I still think the tech support person was laughing that I was there asking about another hotel.
3rd phone call: (at this point I am behind making fresh coffee, and of course a guest has to notice at 4am....oi!) I call other hotel on my cell so I can make coffee. I tell the lady what I learned and that I would think the best bet is to speak with her manager about what should be done since she can't export the file (and I am not there to figure it out). She tells me that there is also something wrong with her excel sheet that we fill out for the owners etc, but will call me another day when she isn't busy about it.
oh super
The lady is nice & all, but....if I am to be tech support of tech support for another hotel I deserve a raise!
Update, as of 530am: Apparently the exporting the new report issue was solved. She didn't realize that when I said "click 'Export'", I meant the word, literally, "export" and was apparently trying some button not even labeled or anything....
Come to think of it, she couldn't think of "tab" and kept saying "box thingy at the bottom" when she needed help with the Excel worksheet.
Tech support, I feel for you!
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