An Open Email to My Manager

[dougiezerts]

"Always have a smile in your voice. Keep a positive attitude. And about all, strive to keep your CST (Customer Service Time) down."
Please!
Right now, I'm here in body, but not spirit, OK? I'm in no mood to have a smile in my voice!

[Geek King]

Heh. Wonder how he'd like me then? My phone voice has been described at times (usually allergy season) as "having a friendly conversation with a thunderstorm", or a "gargling bear."