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Customer's payment was never received. She *SWEARS* she paid it, has her bank's website up and sees the payment processed. Okay, that's fine, but we require proof of payment in order to be able to trace where her payment ended up. Pretty straightforward, right?
SC: But I paid it to the bank machine! I don't get a statement.
Me: Ma'am, do you receive a monthly statement at home?
SC: Well, I get my bankbook updated (oh lord... dreaded bankbooks - we can't use them as proof of payment).
Me: Well, your bank can provide you with the information as to where the payment was sent.
SC: How the hell would my bank know anything about it???? I used the bank MACHINE outside!!!!!
At this point, my brain-mouth filter NEARLY failed... I replied: "Your bank should still be able to trace that information if you give them the transaction date and the amount."
What I wanted to say: "I'm sorry lady, there are no magic pixies inside the bank machine. A bank employee still has to take all the little envelopes out of it and check them manually."
I like my desired response better, but I get the feeling it might have gotten me fired
SC: But I paid it to the bank machine! I don't get a statement.
Me: Ma'am, do you receive a monthly statement at home?
SC: Well, I get my bankbook updated (oh lord... dreaded bankbooks - we can't use them as proof of payment).
Me: Well, your bank can provide you with the information as to where the payment was sent.
SC: How the hell would my bank know anything about it???? I used the bank MACHINE outside!!!!!
At this point, my brain-mouth filter NEARLY failed... I replied: "Your bank should still be able to trace that information if you give them the transaction date and the amount."
What I wanted to say: "I'm sorry lady, there are no magic pixies inside the bank machine. A bank employee still has to take all the little envelopes out of it and check them manually."
I like my desired response better, but I get the feeling it might have gotten me fired
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