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Forgetting the Wholeness of the Truth
I pull up this guy's account and there is a hold and a note stating that he had been told the last time he was in he needed to update his account information and resecure his account or he would not be allowed to rent again.
He did not bring anything to secure his account- I'm shocked by this as you can guess /sarcasm. So, I explain that I can't rent to him because his account is invalid until secured. He demands to speak to the manager and I get to deliver my favorite line, "I am the manager." As par for the course he demands the number to call someone else. I give him the 800# to customer care... he leaves.
Not even five whole minutes pass before the store phone rings and it's customer care- wanting to speak to the manager.
Me: "I am the manager. Let me guess you have John Smith on the line right?"
CC: "Yes he says he was just there and..."
Me: "And I refused rental. Yes, I did- he was told the last time he was in the store that he had to resecure his account to rent again- it's notated. He knew and he ignored it and I will not rent to him until he does provide a means to secure the account nor will I give him any credits."
CC: "Ahhh... well, can you imagine? He didn't mention the fact that he had already been told."
Me: "Well, he had been."
CC: *sounds frazzled* "Another customer glossing over the truth... you're fine, forget I called."
Me: "Thanks."
Grocery Goggles
One of my CSR's birthdays arrived and I was working with her so on my way to work I stopped at the grocery store to grab some treats and a balloon.
There I am... German Chocolate brownies in one hand and a Happy Birthday helium balloon being fought by my other hand when this woman says, "Hey! You work here?"
Me: "No. I work at Blockbuster."
Her jaw drops and she just stares at me like I've slapped her in the face or something. Her face turned red and her mouth was moving as though she was trying to form the words to curse me out with.
I turned heel and walked off leaving her to her cookie conundrum.
Don't Let the Computer Auto Call!
Some of you may remember the Mr. Talks- To- Himself? Yes, well he keeps coming back.
MTTHS: "You had better not let your computer call my cel phone anymore and waste MY MONEY!"
Me: "If your items go into the grace period the computer automatically calls- we can't stop it."
MTTHS: "That's just not right! Blockbuster is WASTING MY MONEY!"
Me: "The simple solution to this is for you to actually return your movies on time."
Him: "I don't want to."
Me: "Fine. Then expect the calls. It's one or the other and only you can choose. Have a nice day."
MTTHS: *glares and leaves*
I pull up this guy's account and there is a hold and a note stating that he had been told the last time he was in he needed to update his account information and resecure his account or he would not be allowed to rent again.
He did not bring anything to secure his account- I'm shocked by this as you can guess /sarcasm. So, I explain that I can't rent to him because his account is invalid until secured. He demands to speak to the manager and I get to deliver my favorite line, "I am the manager." As par for the course he demands the number to call someone else. I give him the 800# to customer care... he leaves.
Not even five whole minutes pass before the store phone rings and it's customer care- wanting to speak to the manager.
Me: "I am the manager. Let me guess you have John Smith on the line right?"
CC: "Yes he says he was just there and..."
Me: "And I refused rental. Yes, I did- he was told the last time he was in the store that he had to resecure his account to rent again- it's notated. He knew and he ignored it and I will not rent to him until he does provide a means to secure the account nor will I give him any credits."
CC: "Ahhh... well, can you imagine? He didn't mention the fact that he had already been told."
Me: "Well, he had been."
CC: *sounds frazzled* "Another customer glossing over the truth... you're fine, forget I called."
Me: "Thanks."
Grocery Goggles
One of my CSR's birthdays arrived and I was working with her so on my way to work I stopped at the grocery store to grab some treats and a balloon.
There I am... German Chocolate brownies in one hand and a Happy Birthday helium balloon being fought by my other hand when this woman says, "Hey! You work here?"
Me: "No. I work at Blockbuster."
Her jaw drops and she just stares at me like I've slapped her in the face or something. Her face turned red and her mouth was moving as though she was trying to form the words to curse me out with.
I turned heel and walked off leaving her to her cookie conundrum.
Don't Let the Computer Auto Call!
Some of you may remember the Mr. Talks- To- Himself? Yes, well he keeps coming back.
MTTHS: "You had better not let your computer call my cel phone anymore and waste MY MONEY!"
Me: "If your items go into the grace period the computer automatically calls- we can't stop it."
MTTHS: "That's just not right! Blockbuster is WASTING MY MONEY!"
Me: "The simple solution to this is for you to actually return your movies on time."
Him: "I don't want to."
Me: "Fine. Then expect the calls. It's one or the other and only you can choose. Have a nice day."
MTTHS: *glares and leaves*
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