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Christmas shoppers are weird...

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  • Christmas shoppers are weird...

    I had just finished helping customers with treadmills and I walk back to my counter. I'm standing there just kind of playing with a pen and this guy walks up. I turn to say "hi" to him and he gets right next to me. He actually bumped into me causing me to lose my place. He explains what he needs and I tell him I don't have that in the store. I was bracing myself for impact when he goes, "do you know where I can get it?"

    I go, "well, our service line may have it."

    So I grab a card, and start to point out the number he would have to call. He rips the card from my hand and goes, "they'll just ship it to my house, right?"

    I say, "yeah..."

    And in the sincerest way he goes, "thank you!" 2+2=5?

    Then I had a lady who wanted this weight bench but we didn't have it in stock. So she goes, "I can't believe this! This... this is a problem."

    I go, "well, we can order it."

    She asks, "how long before it's in?"

    I tell her, "about a week."

    She goes, "I seriously love you!!" (this is the second time this has happened to me this week)

    I had just one sucky customer, whom I got into an arguement with... and who was also selected for a customer service survey. What are the odds?

    She brings her stuff up, I ring it out. I give her the total and I swipe her card. Then the dots connected and she goes, "what was the total again?" I tell her and she goes, "that Weber thing should've been 40% off, because the signs says all Weber grill accessories 40% off."

    So I go, "well, I'll need you to sign and I can make an adjustment and just refund your card."

    She signs, and I go check on the sign.

    The sign says, "SALE: Kenmore Grill Accessories 40% off"

    I say, "Weber wasn't included in the sale."

    She goes, "it says grill accessories are 40% off!"

    I go, "It also says Kenmore right on the sign."

    Then she said something about false advertising and what not.

    I say, "I'm not making the adjustment, it says Kenmore on the sign rather clearly. There is no mention of Weber at all."

    She goes, "well I don't want this then!!!"

    I respond, "of course!"

    I refunded her money and the customer survey popped up. I mixed it in with the rest of the receipts and told her to have a nice day. There was no way in hell I was explaining that to her.

    What I should've done was said, "call this 900 number and tell Sears what you think of me. They only charge $1.99 a minute."
    When will the fantasy end? When will the heaven begin?

  • #2
    Quoth Fashion Lad! View Post
    I go, "well, we can order it."

    She asks, "how long before it's in?"

    I tell her, "about a week."

    She goes, "I seriously love you!!"
    I understand from where that comes. The item she wanted to give as a Christmas gift in just about three weeks is sold out. Major panic was setting in and she probably was expecting you to say something along the lines of "delivery will be in about six to eight weeks" or "it is on back order, so it may be a while". Instead, you gave her very happy news.
    "Ignorance is no excuse for a law."
    .................................................. ..................- Alfred E. Newman

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    • #3
      I got a lot of "bless you's!" and gushing thank yous on Black Friday.

      Usually over the boot dryer, of all things.
      Knowledge is power. Power corrupts. Study hard. Be evil.

      "I never said I wasn't a horrible person."--Me, almost daily

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      • #4
        I got told "I love you" from a customer this past week. Of course my bosses family was in the store, helping us. And this 17-18 year old girl, comes in and after I ring her purchases, and she pays. She told me that she loves me.
        One of my other buddies, after that kept on joking about it, and how I am going to go to jail cause if it
        Under The Moon Paranormal Research
        San Joaquin Valley Paranormal Research

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        • #5
          Quoth powerboy View Post
          One of my other buddies, after that kept on joking about it, and how I am going to go to jail cause if it
          Nah, just come to Indiana, our Age of Consent is 16.
          "Who loves not women, wine, and song remains a fool his whole life long" ~Martin Luther
          "Always send a lazy man to the angel of death" ~Martin Luther
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          • #6
            Quoth SuperDan View Post
            Nah, just come to Indiana, our Age of Consent is 16.
            16 huh, Here is Califorina, it is 18.
            Under The Moon Paranormal Research
            San Joaquin Valley Paranormal Research

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            • #7
              Sixteen here, and some parts of Europe are fourteen.

              Rapscallion

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