I had just finished helping customers with treadmills and I walk back to my counter. I'm standing there just kind of playing with a pen and this guy walks up. I turn to say "hi" to him and he gets right next to me. He actually bumped into me causing me to lose my place. He explains what he needs and I tell him I don't have that in the store. I was bracing myself for impact when he goes, "do you know where I can get it?"
I go, "well, our service line may have it."
So I grab a card, and start to point out the number he would have to call. He rips the card from my hand and goes, "they'll just ship it to my house, right?"
I say, "yeah..."
And in the sincerest way he goes, "thank you!" 2+2=5?
Then I had a lady who wanted this weight bench but we didn't have it in stock. So she goes, "I can't believe this! This... this is a problem."
I go, "well, we can order it."
She asks, "how long before it's in?"
I tell her, "about a week."
She goes, "I seriously love you!!" (this is the second time this has happened to me this week)
I had just one sucky customer, whom I got into an arguement with... and who was also selected for a customer service survey. What are the odds?
She brings her stuff up, I ring it out. I give her the total and I swipe her card. Then the dots connected and she goes, "what was the total again?" I tell her and she goes, "that Weber thing should've been 40% off, because the signs says all Weber grill accessories 40% off."
So I go, "well, I'll need you to sign and I can make an adjustment and just refund your card."
She signs, and I go check on the sign.
The sign says, "SALE: Kenmore Grill Accessories 40% off"
I say, "Weber wasn't included in the sale."
She goes, "it says grill accessories are 40% off!"
I go, "It also says Kenmore right on the sign."
Then she said something about false advertising and what not.
I say, "I'm not making the adjustment, it says Kenmore on the sign rather clearly. There is no mention of Weber at all."
She goes, "well I don't want this then!!!"
I respond, "of course!"
I refunded her money and the customer survey popped up. I mixed it in with the rest of the receipts and told her to have a nice day. There was no way in hell I was explaining that to her.
What I should've done was said, "call this 900 number and tell Sears what you think of me. They only charge $1.99 a minute."
I go, "well, our service line may have it."
So I grab a card, and start to point out the number he would have to call. He rips the card from my hand and goes, "they'll just ship it to my house, right?"
I say, "yeah..."
And in the sincerest way he goes, "thank you!" 2+2=5?
Then I had a lady who wanted this weight bench but we didn't have it in stock. So she goes, "I can't believe this! This... this is a problem."
I go, "well, we can order it."
She asks, "how long before it's in?"
I tell her, "about a week."
She goes, "I seriously love you!!" (this is the second time this has happened to me this week)
I had just one sucky customer, whom I got into an arguement with... and who was also selected for a customer service survey. What are the odds?
She brings her stuff up, I ring it out. I give her the total and I swipe her card. Then the dots connected and she goes, "what was the total again?" I tell her and she goes, "that Weber thing should've been 40% off, because the signs says all Weber grill accessories 40% off."
So I go, "well, I'll need you to sign and I can make an adjustment and just refund your card."
She signs, and I go check on the sign.
The sign says, "SALE: Kenmore Grill Accessories 40% off"
I say, "Weber wasn't included in the sale."
She goes, "it says grill accessories are 40% off!"
I go, "It also says Kenmore right on the sign."
Then she said something about false advertising and what not.
I say, "I'm not making the adjustment, it says Kenmore on the sign rather clearly. There is no mention of Weber at all."
She goes, "well I don't want this then!!!"
I respond, "of course!"
I refunded her money and the customer survey popped up. I mixed it in with the rest of the receipts and told her to have a nice day. There was no way in hell I was explaining that to her.
What I should've done was said, "call this 900 number and tell Sears what you think of me. They only charge $1.99 a minute."


, Here is Califorina, it is 18.

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