It is 10:30 pm. Customers comes up, I ring him up and get his money. I wait for the til to open.
It does not open.
Fine, I check the recipt paper, as I just change it and sometimes I accidently turn it off. No, its on. But it says recipt paper out, and error. It won't even feed paper.
So fine. I grab another roll of recipt paper, and use it. Same thing. For whatever reason, if the recipt feeder is broken, the till will NOT open. No matter what.
I call up help desk and pray that we get the guy that works it, as the woman that works it is a real BITCH.
Naturally she answers.
I tell her the problem.
Heldesk: "Do you have the recipt paper in correctly?
ME: Yes,
Helpdesk: Well do a computer restart.
Me: *does the restart, and telling people it could be a good ten minutes before it works. I can't take anything, cash, cards, nothing. No I will not take IOUs, people get mad*
ME: I did the restart, it still isn't working.
Helpdesk: I don't think you put in the recipt paper right.
ME: I've done it six years, I know its right.
Helpdesk: Well then you put in the wrong paper!
ME: .... (Grabs one of the old ones in the back, try it, nope still not working)
Helpdesk: You need to call your manaager and have him bring in a real roll of paper and change it, because you aren't doing it right.
ME: ... Ok....
So I call the manager, and he freaks cause its new years eve, one of the busiest nights and my till is fucked. If it was the old one, we could pop it open, but not anymore. People are getting pissed, and I'm writing sales down as long as they paid exact change, or if they were over were told they would need to come back later for it. (For people who wanted 4.89, and paid with a 5). I only had a few people do it.
One comes in, and throws down bunch of coins.
"Give me a dollar bill".
ME: I can't. My till is broken. I can't open it.
SC: You can't give me a dollar?! JUST open it and give me a fucking bill!
ME: I CANNNOT, its BROKEN! See!? *Me pressing No Sale, No Sale, No Sale. I ring and itme up and slam the next button. Till doesnt open*
SC: Or for christ sake, just give me one of your dollars!!!
ME: Don't have one. *Gets back to talking to Bitch Helpdesk lady*
He and his girlfriend storm out. I turn, and they both hawk loogies at my window that I'm closet too, followed by two birds.
Manager has come with a roll, thogh he belives me. He knows I'm not stupid, and if I saw its broken, its broken. He uses the old paper. Nope, its not working. We call help desk, and again get her.
Helpdesk: FINE! I sent someone, but they are in X Town, and it be a while! It better be broken because your wasting his new years eve.
Hour later, its around 11:54. One of the companys techs comes in with replacement. Takes a look at it for a few minutes, fiddles.
TECH: "Wow, that is really broken. How'd that happen?"
Followed by him and manager watching over my shift,. I didn't do anything to it.
I get several people during the time it was broken. I will tell them exact change only.
One man, was pissed off at that. Demanded to know where we were keeping the money. He grabs a six pack of expensive beer and a 2 liter of soda. Tries to leave a ten dollar bill. I tell him he needs 11.93. He wants to know how I know that. I retort I dont need a register to say how much something is.
At least he leaves 2 more dollars.
It does not open.
Fine, I check the recipt paper, as I just change it and sometimes I accidently turn it off. No, its on. But it says recipt paper out, and error. It won't even feed paper.
So fine. I grab another roll of recipt paper, and use it. Same thing. For whatever reason, if the recipt feeder is broken, the till will NOT open. No matter what.
I call up help desk and pray that we get the guy that works it, as the woman that works it is a real BITCH.
Naturally she answers.
I tell her the problem.
Heldesk: "Do you have the recipt paper in correctly?
ME: Yes,
Helpdesk: Well do a computer restart.
Me: *does the restart, and telling people it could be a good ten minutes before it works. I can't take anything, cash, cards, nothing. No I will not take IOUs, people get mad*
ME: I did the restart, it still isn't working.
Helpdesk: I don't think you put in the recipt paper right.
ME: I've done it six years, I know its right.
Helpdesk: Well then you put in the wrong paper!
ME: .... (Grabs one of the old ones in the back, try it, nope still not working)
Helpdesk: You need to call your manaager and have him bring in a real roll of paper and change it, because you aren't doing it right.
ME: ... Ok....
So I call the manager, and he freaks cause its new years eve, one of the busiest nights and my till is fucked. If it was the old one, we could pop it open, but not anymore. People are getting pissed, and I'm writing sales down as long as they paid exact change, or if they were over were told they would need to come back later for it. (For people who wanted 4.89, and paid with a 5). I only had a few people do it.
One comes in, and throws down bunch of coins.
"Give me a dollar bill".
ME: I can't. My till is broken. I can't open it.
SC: You can't give me a dollar?! JUST open it and give me a fucking bill!
ME: I CANNNOT, its BROKEN! See!? *Me pressing No Sale, No Sale, No Sale. I ring and itme up and slam the next button. Till doesnt open*
SC: Or for christ sake, just give me one of your dollars!!!
ME: Don't have one. *Gets back to talking to Bitch Helpdesk lady*
He and his girlfriend storm out. I turn, and they both hawk loogies at my window that I'm closet too, followed by two birds.
Manager has come with a roll, thogh he belives me. He knows I'm not stupid, and if I saw its broken, its broken. He uses the old paper. Nope, its not working. We call help desk, and again get her.
Helpdesk: FINE! I sent someone, but they are in X Town, and it be a while! It better be broken because your wasting his new years eve.
Hour later, its around 11:54. One of the companys techs comes in with replacement. Takes a look at it for a few minutes, fiddles.
TECH: "Wow, that is really broken. How'd that happen?"
Followed by him and manager watching over my shift,. I didn't do anything to it.
I get several people during the time it was broken. I will tell them exact change only.
One man, was pissed off at that. Demanded to know where we were keeping the money. He grabs a six pack of expensive beer and a 2 liter of soda. Tries to leave a ten dollar bill. I tell him he needs 11.93. He wants to know how I know that. I retort I dont need a register to say how much something is.
At least he leaves 2 more dollars.
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