Recently I've had 2 customers with some personal issues.
Both became abusive after asking the same question numerous times because the answer was basically the same (given politely & professionally) that we did not carry that they wanted. oh.. they would keep starring at our selection for a half hour and would not believe their own eyes either (or their reality). Then they would blow up like a two year old and cause trouble, lie, etc.
How many times should I repeatedly answer a customer's simple question? I'm thinking that after 3 times, I should call a manager and get away from them. What do you think?
Both became abusive after asking the same question numerous times because the answer was basically the same (given politely & professionally) that we did not carry that they wanted. oh.. they would keep starring at our selection for a half hour and would not believe their own eyes either (or their reality). Then they would blow up like a two year old and cause trouble, lie, etc.
How many times should I repeatedly answer a customer's simple question? I'm thinking that after 3 times, I should call a manager and get away from them. What do you think?
Comment