Starting the day with a bang!

[XCashier]

...I got news from a relative of the customer that he's had to have sutures and they're keeping him in observation for a commotion.

Do you mean concussion?

Bull in a china shop syndrome. I would ask who the hell doesn't see a door, but apparently, it's a rampant syndrome.

There was a thread on this very subject not long ago. It does happen, especially if said glass door is perfectly clear and has no signs, handles, visible frame or anything indicating that it is indeed a closed door.

Since the OP said there were posters on the door, that doesn't really apply to the situation, though. Perhaps the gentleman was just very confused. Or very determined.

[Shironu-Akaineko]

The last sucky customer?

Thaaaat's actually what I told my manager when he came in and said "What in the world happened here?"

I couldn't help it.

[r2cagle]

Bull in a china shop syndrome. I would ask who the hell doesn't see a door, but apparently, it's a rampant syndrome. The little icing on the cake of suck would be him trying to sue the mall owners for having glass that is too clean to see that it is in fact a door. Yeesh, well hopefully, he'll live and learn.

[dalesys]

...explaining the pool of blood in front of my till.

The last sucky customer?

[Shironu-Akaineko]

I come to work, open the glass door, slip in, close it behind me, like everyday. I go in the back to fetch my morning cup of water and walk back to the front...
To see this older gentleman SMACK into the door.

No, correction, he SMASHED the door.

He went through like it was a piece of paper. It crashed with a deafening sound. He seemed to almost fall (which scared me for a minit, I was worried he might impale himself on the glass) but regained himself as the rest of the door shattered.

Then he started bleeding profusely. I mean Sweeney Todd levels. I'm not exagerating.

Luckily, we're in a mall and right next to a restaurant, so while one guy was calling the ambulance, two ladies arrived with first aid training and plenty of clean towels to attend to the man. I was able to keep my composure enough to get him a chair.

He was conscious the whole time and seemed pissed off. Not as us, so far, but embarrassed of walking into the door.
We have posters on that door to show that it is indeed there. He didn't see them.

The paramedics arrived and picked him up in a gurney.

I'll keep you posted if I get any update on this.

We have a carpeted floor. I'm gonna have a LOVELY time explaining the pool of blood in front of my till.

*UPDATE*
Blood is cleaned off at 95% (cleaning guy did his best) we're still minus one door and I got news from a relative of the customer that he's had to have sutures and they're keeping him in observation for a concussion.

My co workers keep teasing me about it as I was only 6 feet away from the accident and witnessed it first hand.
*SEMI UPDATE*
A friend of the customer showed up and said it wasn't the customer's fault. Felt like saying yes it was, since he wasn't looking up and there are POSTERS on the door. I just nodded.

I did tell my boss boss (Yes I said it twice) That we should, on top of the posters, have some tape across the doors. The posters aren't always the same and vary in size at times. (Currently we had leaflets taped across the door, other times one big poster, etc) But maybe with a red line like on our other doors in the computer department, this wouldn't happen as it is below the field of vision, where this particular customer could have caught it.